Systems Software Principal Engineer

India: Hyderabad
Intellectual Property – IP /
Full-Time /
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose
The position of Systems Software Principal Engineer is within TTEC Digital Experience Innovation team.  Our team is responsible for projects that include the design, installation, configuration, development, testing and deployment of a wide range of contact center solutions.  Projects range from just a few weeks to several months or more.
Working within a project team lead by Project Managers and Solution Leads, our Systems Software Principal Engineer serve as key project team members and subject matter experts for new implementation, upgrade, and platform / cloud-based solutions. They contribute to projects by designing, building, developing, and testing contact center solutions. Interaction with clients include problem solving, testing support, production deployments and transitioning the solution.
This is an opportunity to work with a variety of technologies such as Microsoft CRM Dynamics 365, AWS Connect, Genesys Cloud CX (Embedded Framework), .NET Framework 4.6.2, HTML, CSS, jQuery, TypeScript / JavaScript, VUE, vitest, MS Azure, Dataverse, PowerApps.  TTEC Digital supports a collaborative work environment where there is an opportunity for growth through initiative.
Key Accountabilities
·       Work with Architect / Senior Architect on the solutioning part of the application
·       Solution design for area in your subject matter expertise
·       Good understanding of software development lifecycle (Agile experience a plus)
·       Cloud agnostic multi-tenant experience
·       Highly motivated self-starter with strong attention to details and proven ability to prioritize and scope work
·       Cross train other Software Engineers with your area of expertise
·       Further develop skills both on the job and through formal learning channels
·       Work on projects independently as well as being part of a large team to deliver the solutions
·       Personal:  Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize
·       Leadership:  Ability to gain credibility, motivate juniors; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments
·       Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more difficult situations, both from a technical and customer service perspective
·       Technical:  Ability to understand and communicate technical concepts; proficient with Microsoft CRM Dynamics 365, AWS Connect, Genesys Cloud CX (Embedded Framework), .NET Framework 4.6.2, HTML, CSS, jQuery, TypeScript / JavaScript, VUE, vitest, MS Azure, Dataverse, PowerApps

 Skills (Technical skills, Process/methodology/Role skills)

HTML, CSS, jQuery, TypeScript / JavaScript
Microsoft CRM Dynamics 365
Genesys Cloud CX (Embedded Framework)
AWS Connect
.NET Framework 4.6.2
MS Azure
CX Domain Knowledge