AWS Solution Architect

India: Hyderabad
AWS – Delivery /
Full-Time /
Hybrid

Technical Presales Engineer Amazon Connect/AWS Cloud Contact Center Duties and Responsibilities
·         Technical Expertise: Develop an in-depth understanding of the AWSpractice services and stay up-to-date with industry trends and technologies specific to Contact Center and auxiliary applications to support Contact Center deployments.
·         Customer Engagement: Engage with potential clients and partner internally to assess technical requirements and business challenges as part of the RFP process.
·         Solution Presentations: Partner with Solutions Architects to create and deliver compelling technical presentations, demonstrations, and proposals that showcase the value of the company's offerings and how we can meet business requirements.
·         Collaborate with delivery and sales teams to tailor solutions to meet specific customer needs, ensuring alignment with technical capabilities.
·         Technical Support: Provide pre-sales technical support, responding to RFPs, answering customer inquiries, and addressing concerns about functionality and compatibility.
·         Technical Documentation: Prepare and maintain technical documentation, including proposals, case studies, and technical specifications.
·         Assist with generating quotes in Dynamics and review with Solution Architecture Team
Technical Presales Engineer Requirements and Qualifications
·         Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) is often preferred.
·         Proven experience in a contact center technical role, such as software engineering, system administration, and/or technical support.
·         Strong problem-solving skills and the ability to translate complex technical concepts into clear, customer-friendly language.
·         Excellent communication and presentation skills, both written and verbal.
·         Ability to work collaboratively with sales teams.
·         Knowledge of industry-specific tools and software may be required, depending on the sector.
·         Relevant certifications (e.g., product-specific certifications) are a plus.
·         Technical Presales Engineers are essential in helping customers make informed decisions, and they contribute significantly to a company's sales success 
₹22,00,000 - ₹42,00,000 a year
TTEC is a pioneer in customer experience, engagement, and growth solutions. Our 66,000+ employees serve customers in more than 80 countries and 50 languages across social,mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.