Google CCAI - Senior Escalation Engineer
Hyderabad
Google – Managed Services /
Full-Time /
On-site
TTEC-Digital is looking for a Google CCAI Dialogflow Support Engineer.
Requirements:
· 7+ years of experience as a Technical Lead in Customer Service Technology
· 3+ years of experience supporting Google CCAI Dialogflow
· Good knowledge of GCP CCAI service
· 1+ year experience with Agent Assist
· Experience supporting conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.)
· Experience in supporting user-centric conversation experiences involving chat, text, or voice strong understanding of sentiment analysis, Intent classification, dialog flows, personality insight, Text to Speech, Speech to Text
· Sound knowledge of cloud platforms (GCP required, AWS or Azure)
· Integrate APIs using NodeJS and Python
· Critical Thinking & Problem-Solving skills
· Strong Analytical skills
Responsibilities:
· Responsible for administration and support of Google CCAI Dialogflow
· Performs Monthly Move, Adds and Changes
· Performs Google CCAI Natural Language Processing (NLP) tuning
· Coordinate and write technical papers, articles, standard operating procedures and best practices
· Collaborates with Technical Account Managers, Project Managers, and Sales when applicable.
· Support testing effort
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
