Program Onboarding Specialist

USA /
Sales and Business Development – Business Development /
Full-time
TUNE makes the industry’s most flexible SaaS platform for managing marketing partnerships across mobile and web. On one platform, you can maximize ROI from onboarding through payout with your most important partners — affiliates, networks, influencers, agencies, and any other business development relationships. TUNE is a remote first company and embraces hiring engineers and various other roles across the United States & Canada.

TUNE is looking for a Product Onboarding Specialist to grow our existing onboarding program.  You will be working with the Senior Product Onboarding Manager in providing an outstanding onboarding experience at TUNE.  This includes overseeing onboarding operations, project management, and delivering exceptional client service.  

You'll be responsible for...

    • Records client deliverables and maintains internal tracking updates   
    • Executes onboarding tasks and works closely with internal teams 
    • Helps to create new assets for onboarding and platform training   
    • Delivers outstanding client service and supports platform demos 
    • Tracks industry trends and helps to identify new onboarding strategies  

What We Look For...

    • 1-3 years affiliate industry experience  
    • 1-3 years in client service or customer success  
    • Successfully manage multiple projects across different clients 
    • Experience problem-solving in a technical environment 
    • Proven experience with reporting and data analysis  
    • Ability to lead client platform demos 
    • Strong attention to detail and great communicator 
    • Can easily adapt to changing priorities  
    • Sees the positive and actively finds solutions   
    • Experience with affiliate networks and tracking methods a plus 

Compensation/Benefits

    • Yearly profit sharing through our parent company Perseus Group
    • Weekly remote yoga classes 
    • Comprehensive medical, dental, and vision benefits
    • 401(k) retirement fund with matching
    • Short- and long-term disability
    • Flexible spending account
    • Employer-paid life insurance
    • Competitive time off, with annual increases
    • 9 paid company holidays
Why You’ll Love TUNE

If you value autonomy, collaboration, and personal development, you’ll love working at TUNE! 

Our goal is to foster a remote work environment where employees can directly influence the change they are most passionate about. To maintain a positive, productive culture, we expect every employee to assume good faith in each other and to approach our work and interactions with these values in mind.
 
Qualified applicants will receive consideration for employment and will not be discriminated against on basis of disability, veteran status, sexual orientation, gender identity, or other legally protected status.