Senior Director, Account Management, Brands & Public Affairs
DC Metro Area
Account Management /
Fulltime /
On-site
About Tunnl:
Our Vision
Tunnl is creating a future where artificial intelligence helps brands create meaningful connections with their stakeholders. We are building the best audience intelligence solution to help brands and organizations define their key audiences, know what they think, where to communicate with them, and produce real-time intelligence on how opinions and perceptions are changing.
Our Mission
Tunnl builds better connections between brands, influencers, and stakeholders. Our mission is to redefine how audiences are created, reached, and activated using audience intelligence. We help brands, advocacy organizations, and sell-side solutions be more effective and move faster.
The Role:
We are seeking a highly motivated and experienced individual to join our team as a Senior Director, Account Management. In this role, you will be responsible for leading client engagements, managing all client communications, developing effective strategies, and ensuring the successful delivery of data-driven solutions. You will work closely with internal teams to provide valuable client feedback, support sales initiatives, and contribute to the overall growth of the company.
This role will report to our Vice President of Account Management and will be based in our Arlington, VA office.
Responsibilities:
* Lead a portfolio of client engagements, overseeing all aspects of day to day communication, product utilization, and request resolution
* Provide advising on campaign strategy and audience development guiding client's toward best practices on audience targeting and product fit for their unique needs, and collaborating with executive leadership as needed on strategic planning
* Collaborate closely with internal teams to ensure seamless coordination and implementation of client projects
* Partner with internal technical teams to tailor solutions and services to meet the specific needs of clients
* Create customer account plans in collaboration with the rest of the account management team to ensure value realization
* Provide constructive feedback to internal teams based on client interactions, contributing to continuous improvement
* Support sales and other leadership initiatives within the company
* Educate customers on new use cases, features, and integrations that create added value
* Collaborate with Sales to identify and work on expansion opportunities
Requirements:
* 5 to 7 years of experience leading the day to day management of client accounts
* Have previously led large-scale strategic initiatives for clients (e.g. advocacy campaign, lobbying effort, major brand activation, reputation management response, or equivalent effort)
* Technology adept, particularly proficient in Microsoft Office products
* Excellent project management skills, organizational skills and high attention to accuracy
* Strong verbal, written and presentation skills
* Able to work both collaboratively and independently in a fast-paced environment
Preferably,
** Experience at an agency or market research firm
** Knowledge or experience in media buying
** Experience writing survey scripts and designing research methodologies
** Experience working with market research outputs, focusing on brand tracking, survey segmentation, and/or modeling
** Familiarity with data applications such as Alteryx, SPSS, Tableau, or PowerBI
