Robotics Technician II
Watertown, MA
Maintenance & Manufacturing /
Full-time /
Hybrid
As a Robotics Technician II at Tutor Intelligence, you’ll play a critical role in supporting, maintaining, and upgrading our fleet of palletizing robots at customer sites nationwide. This role is hands-on, customer-facing, and travel-heavy — you’ll be the technical expert trusted to keep advanced robotic systems running smoothly while representing Tutor’s commitment to quality and reliability.
Key Responsibilities
- Perform installation, commissioning, upgrades, and preventative maintenance of robotic palletizing systems.
- Troubleshoot mechanical, electrical, and pneumatic issues with precision and professionalism.
- Execute SOPs and follow detailed work instructions for hardware swaps, inspections, and system calibrations.
- Follow established Maintenance SOPs to ensure consistency, safety, and quality in field service work.
- Document field work, including service logs, parts usage, and escalation notes, ensuring accurate reporting.
- Train and coach customer operators and Technician I staff on proper robot handling and maintenance practices.
- Partner with internal engineering and manufacturing teams to identify root causes and implement improvements.
- Support depot-level rebuilds and retrofits as needed between customer deployments.
Travel Requirement
- This role requires significant travel (50–75%), often on short notice.
- Must be comfortable traveling frequently and working at different customer sites across the country.
- Ability to work flexible hours, including evenings and weekends when required to meet customer needs.
- Travel will primarily be within the United States, with potential international assignments as the fleet scales.
Qualifications
- 2–4 years of experience in robotics, automation, or electromechanical systems (or Technician I equivalent plus proven performance).
- Strong troubleshooting skills in electrical wiring, pneumatics, and mechanical assemblies.
- Ability to work safely with hand tools, power tools, multimeters, and torque equipment.
- Clear written and verbal communication skills; able to represent Tutor to customers with professionalism.
- Valid driver’s license and ability to travel frequently and independently.
Preferred Experience
- Prior field service, deployment, or traveling technician role.
- Experience in warehouse automation, robotics integration, or industrial equipment maintenance.
- Familiarity with structured problem-solving and root cause analysis (5 Whys, Fishbone, etc.).
What Success Looks Like
- Robots under your care run reliably with minimal downtime.
- Customers trust you as the face of Tutor Intelligence.
- You demonstrate ownership, technical mastery, and readiness to take on leadership opportunities as the fleet expands.
$60,000 - $80,000 a year
