Solutions Architect

San Francisco, United States
Go-to-Market (GTM) – Sales /
Full-time, Remote /
Who we are

At Twelve Labs, we are pioneering the development of cutting-edge multimodal foundation models that have the ability to comprehend videos just like humans do. Our models have redefined the standards in video-language modeling, empowering us with more intuitive and far-reaching capabilities, and fundamentally transforming the way we interact with and analyze various forms of media.

With a remarkable $77 million in Seed and Series A funding, our company is backed by top-tier venture capital firms such as NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, and prominent AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation.

We are a global company that values the uniqueness of each person’s journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI.

About the role

At Twelve Labs, you’ll get the opportunity to work with customers who produce the content you love in a technical capacity, bridging the gap between video and AI. You’ll also collaborate with our R&D and product teams on the bleeding edge of foundation model research to create the visual cortex of the world. If you enjoy a rich blend of applying your technical knowledge, working with customers, and holistic thinking about products then this role would be a good fit for you.

In this role, you will

    • Meeting with customers to understand their use cases/needs and relay feedback to our internal teams to shape the future of our products
    • Working with customers to guide them through the PoC and pilot processes
    • Supporting our existing customers and helping them solve new use cases
    • Strategizing with our GTM team around trends and responses we are seeing across various verticals
    • Turning your daydreams about how our video foundation models can be used into a reality – we’d love to see you coding the prototypes of the future

You may be a good fit if you have

    • 4+ years of experience as a technical Solutions Architect or similar technical customer-facing role. (Startup experience is a big plus)
    • Experience with both pre/post, sales engagements
    • Experience in planning for and deploying complex products
    • Experience with building applications and integrations using foundation model APIs
    • Experience and desire to translate a customer’s dream state from an abstract idea into a concrete implementation with clear and attainable intermediary steps along the way – When a customer says they want faster horses you build them a car and show them how the assembly line works
    • Experience with Python – experience with other languages such as Javascript, Go, etc. are a plus
    • Experience with foundation model libraries and SDKs e.g. LangChain, Jarvis, etc. is a plus
    • Experience with video processing pipelines and tools e.g. ffmpeg is a plus
    • Experience with Kubernetes is a plus
    • Strong market awareness. You understand the players in the foundation model space and how they relate to each other.
    • Deep technical background paired with exceptional soft skills is a plus – You will need to interface with our engineering, model, and product teams to understand and shape our roadmap while simultaneously mapping that to and from customer use cases. Can you go from explaining embeddings to a Director of Media to discussing model architecture with our research scientists?
    • A creative drive and a sense of autonomy – as important as technical skills are the ability to lift the veil and give people what they didn’t know they were asking for is essential
Even if there are a few checkboxes that aren’t ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at Twelve Labs.

We welcome applicants from all walks of life and are committed to equal-opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.

Benefits and Perks

🤝 An open and inclusive culture and work environment.
🧑‍💻 Work closely with a collaborative, mission-driven team on cutting-edge AI technology.
🦷 Full health, dental, and vision benefits
✈️ Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
🏙 Remote-flexible, offices in San Francisco and Seoul and coworking stipend
🛂 VISA support (such as H1B and OPT transfer for US employees)