Project Manager

London /
Project Management Team UK /
21CB is on a transformation journey from a tiny team to a global village, so this is a particularly exciting time to be involved in shaping a flexible, scalable and world class operational infrastructure for Program Management.

The Project Manager manages the business operations of a project, while maintaining overall team health and workflow. The PM is the hub of a project, assuring that all the pieces of the project are accounted for and connected and that the project execution is fully aligned with the overall strategic intent. This person will report to the Operations Lead.


    • Develop and manage complex project plans, schedules and deliverables (multiple workstreams, stakeholders and engagement groups).
    • Manage workflow and set a regular cadence of meetings and process to enable smooth collaboration between team members
    • Coordinate project expectations and manage partners including researchers, designers, creative agencies, etc.
    • Manage calendaring for stakeholder interviews and client meetings.
    • Create a sense of calm in the team, with an open, positive, solution-oriented attitude that fosters true collaboration and teamwork.
    • Advocate the interests of your respective project teams, acknowledge team success, and monitor morale.
    • Cultivate a positive and effective relationship with clients of all levels, and be the point of contact for all operational aspects of the engagement.
    • Manage client communications from designing to maintaining timing plans, sharing meeting agendas and writing and following up with meeting notes.
    • Create a sense of calm in the team, with an open, positive, solution-oriented attitude that fosters true collaboration and teamwork
    • Assisting in travel planning and arrangements as we move back into IRL interactions
    • Contribute to knowledge transfer in 21CB through project documentation and sharing rituals
    • Contribute to the craft of PMing, the development of new processes and the implementation of tools to support the continuous development of our global operational infrastructure


    • 5 years project or account management experience at a brand consultancy, agency, or within a marketing department or other fast paced environment with combination of business and creative demands
    • Knowledge of the qualitative research and creative process.
    • Success working cross functionally with marketing, design, and operations
    • Demonstrating financial administrative excellence, including reviewing team timesheets, expenses, managing POs, billing schedules, checking invoices, chasing payment
    • Is comfortable navigating end-to-end project life cycles and implementation
    • Is comfortable in “high altitude” rooms and can appropriately communicate with CEOs and founders