Account Manager

New York, NY
Business Operations & Go-To-Market – Advertising
Full-time
We are looking for a detail-oriented, customer service focused Account Manager with media experience that will work hand in hand with the sales team. Account Manager will be a crucial member of a growing team that will support sales in meeting its objectives and providing best in class customer service to clients, both internal and external.  Light travel may be required and the position will report to the Director of Client Services.

Responsibilities

    • Insertion Order Management
    • Work with the finance team on any new client approvals
    • Enter IO into Order Management System
    • Verify accuracy of Internal IO and client insertion order
    • Be client facing point of contact to ensure smooth execution and delivery
    • Clarify any questions Ad Operations may have about the campaign

    • Client Management
    • Provide highest level of customer service to clients both internal and external, as a key point person for custom content and ad executions
    • Work to manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
    • Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
    • Assist in pre-sale pipeline management, reporting, and opportunity accuracy in CRM system
    • Keep sales apprised of all key issues, updated and relevant data throughout campaign process
    • Work with Ad Operations to troubleshoot live campaigns
    • Assist Ad Operations with running weekly or ad hoc reports for campaigns & clients
    • Maintain up-to-date knowledge of Twitch's site features and ad units
    • Lead and participate in process improvements and projects

Requirements

    • 3-5 years of online media experience
    • Experience helping clients execute custom branded campaigns
    • Excellent written, presentation and oral communication skills
    • Excellent collaboration skills
    • Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
    • Working knowledge of Microsoft Office: PowerPoint, Excel, and Word. Keynote knowledge a plus
    • Experience with 3rd party ad servers (Google DCM, Innovid, Sizmek) and ad verification partners (IAS, DV, MOAT)
    • Works well with others in high-energy environment with minimal supervision

Bonus Points

    • Video Game Enthusiast
    • Work experience in online media
    • Previous agency experience

Perks

    • Full benefits, including medical, dental, vision and life 
    • 401(k) savings plan with a company match
    • Corporate gym membership
    • Commuter benefits
    • Flexible time off policy
    • Top of the line technology to help you build your own workspace
 About Twitch

Twitch is the world’s leading video platform and community for gamers, with more than 100 million visitors per month. We connect gamers from around the world by allowing them to broadcast, watch, and chat with each other. Twitch’s live and on-demand video platform forms the backbone of a distribution network for video game broadcasters including pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in gaming culture, turning gameplay into an immersive video experience. Learn more at http://twitch.tv.


We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.