Network Operations Engineer
New York , NY / Seacaucus, NJ
Networking & Datacenter /
Full Time /
Hybrid
The NOC Engineer role focuses on building, implementing, and maintaining edge routing infrastructure. You'll act as a bridge between the Network Engineering, Systems Engineering, and Operations teams. A key part of the job is providing first-level customer network support and monitoring infrastructure to proactively troubleshoot issues. You'll work closely with Network Engineers and Data Center Technicians to implement connectivity solutions and resolve network-related problems. This role requires the ability to work independently with little to no direct supervision.
Key Responsibilities
- Manage customer connections: Onboard new physical and logical connections and decommission canceled ones.
- Ensure market access: Certify that latency is equalized for all customer connections.
- Provide customer support: Answer the NOC phone line and respond to support tickets.
- Communicate with customers: Provide timely and professional updates on project timelines and maintenance.
- Participate in on-call rotation: Be available to support network operations outside of normal business hours.
- Monitor during trading hours: Proactively monitor customer and market center connectivity and engage with customers if issues arise.
- Support weekend testing: Participate in internal and industry-wide weekend testing as needed.
Job Requirements
- CCNA, CCNP, Network+ or equivalent experience
- Subnetting
- ACL configuration and troubleshooting
- BGP configuration and troubleshooting including route filtering
- PIM/IGMP multicast configuration and troubleshooting
- Packet capture experience
- tcpdump and similar tools for data capture
- Wireshark for data capture and analysis
- TCP troubleshooting
- Infrastructure as Code and Network Automation experience is helpful but not required
- Python
- Terraform
- Ansible
- Git
- Linux shell scripting
$175,000 - $215,000 a year
