Social Media Moderator [Internship - 6 months]
Paris, Île-de-France, France
Operations, People & Finance /
Internship /
On-site
Typology is the first skincare brand launched by Good Brands, an ambitious project to build a new generation of digital first consumer brands. Founded in. 2019 by serial entrepreneur Ning Li, Typology became the #1 selling skincare brand online in France and operates also in the UK, Germany and the USA.
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As we continue to grow, Typology is looking for a Social Media Moderator intern to help ensure the high-quality of our customer service.
The 6-month internship could start in July 2024.
RESPONSIBILITIES
- Comments Moderation : Reviewing comments to ensure their appropriateness before permitting them to be published on the site
- Comments Responses : Addressing user comments and inquiries regarding topics pertinent to the website
- Community Engagement : Participating in online discussions with customers or potential customers across various social media platforms like Instagram, Facebook, or TikTok
- Customer Care : Providing support for Customer Care when required
- Projects : Collaborating on projects with diverse teams to devise strategies for user engagement
SPECIFIC SKILLS
- Excellent organizational skills and multitasking abilities
- Strong interest in cosmetics, skincare, or beauty
- Excellent copywriting skills in French and English
- A first experience in social media moderation is a plus
- Genuine customers relations skills
- Empathy and Patience
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- Diversity is the engine of our innovation. We build a culture where difference is valued. These are the principles that guide the way we build our teams, train our leaders, and create a business that's right for everyone who's a part of it.
- Unfortunately, we cannot respond to each candidate due to the large number of applications received. We come back to candidates whose qualifications best meet our roles. Consult our personal data protection policy for candidates.
- We consider our board members to be full team members. The board is currently made up of Ning Li and Rodolphe Menegaux. Observer members are Jeremy Uzan and Marc Simoncini.
