Senior Alliance Manager – Financial Institutions
Melbourne, VIC
Growth – Enterprise Distribution and Retail Alliances /
Full-time /
Hybrid
Why work for us
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
🎥 Take a look here what it's like to work at Tyro
About the role
This is a fantastic opportunity to join our high performing Strategic Alliance team as one of our Senior Alliance Manager looking after our financial institution partnerships. Reporting directly to the Head of Strategic Accounts and Alliances this role will be responsible for developing and driving value within your partners to ensure the achievement mutually beneficial outcomes.
What you'll do
- Establish strong relationships with the partners with a view to maintain and grow your allocated portfolio
- Serve as the lead point of contact across commercial and operational requirements
- Understand the financial performance and potential opportunities for improvement via forecasting and planning
- Develop and execute strategic alliance plans that engage frontline activation
- Present strategic and operational reviews on a regular cadence
- Work collaboratively across multiple stakeholders to optimise efficiencies for projects
- Collaborate with the sales team to align sales and Alliance efforts
- Monitor industry trends and stay up to date on competitors and market conditions
- Develop and implement Alliance partner programs, such as training, marketing, and incentives
- Measure and report on the performance of Alliance partners, using metrics such as sales and revenue
- Forecasts and reports on partner performance (including referrals, applications, as required) monthly or when required
- Identify and resolve conflicts and challenges within the alliance with Head of, ensure that ROI is achieved through the Partnerships, negotiate externally and internally to dive the best commercial outcomes
- Work with internal Tyro teams to ensure that support whether through Marketing, Sales, Service is delivered to each Partnership
- Provide support and guidance to partners on product and solution offerings
- Attend industry events and conferences to build relationships and promote the company
What you'll bring
- Minimum 8 years' experience in client facing sales roles
- Minimum of 3 years' experience in a payments/financial services industry
- Experience influencing and presenting to C-Suite
- Demonstrated success in growing value in strategic partnerships
- Proven experience influencing teams in a matrix organisation
- Outstanding time management and communication (both written and verbal) skills
Perks & Benefits
We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!
Our Story
Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.
Values
Wow the Customer - We love our customers and we want them to love us too.
Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.
Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"
Stay Hungry - We ooze passion and determination and we play as a team to win.
Win Together - We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.
Privacy and Submitting your Application
By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy (www.tyro.com/privacy-policy/) and Privacy Statement & Consent for Job Applicants (www.tyro.com/privacy-statement-job-applicants/) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.
Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.
We are a Circle Back Initiative Employer and commit to responding to every applicant.
