Tech Support & Services Representative
Enschede, Netherlands
Legacy – Call Center /
Part Time /
On-site
At UEI you will be part of a world class team that is working to innovate and revolutionize the meaning of ‘wireless control’. Whether it’s via chips, software licenses or turnkey products, we are continuing to reinvent how consumers interact with devices and services in their home.
Each day we make the connected home smarter, easier to connect and use, and more sustainable. We delight our Fortune 100 customers such as Comcast, Apple, Samsung, Google, Vivint and Daikin with ground breaking wireless technology solutions such as advanced, voice-enabled remote controls, cloud control solutions, extreme low power Bluetooth silicon with energy harvesting capabilities, smart thermostats and sensors and many other IoT solutions.
Support Smarter Living—One Customer at a Time
At Universal Electronics B.V., we help people simplify home entertainment and smart home experiences. We’re looking for a
Tech Support & Services Representative with a strong service mindset, fluent German and English, and a passion for helping customers across the German and US markets.
Do you enjoy solving technical questions, turning frustrated customers into satisfied ones, and working with cutting-edge consumer electronics? Then we want to hear from you!
What You’ll Do
- As part of our international Customer Service Center, you’ll be the first point of contact for consumers in Germany and the United States, and beyond—providing top-notch support across phone, email, and online channels.
- Your key responsibilities:
- Handle customer inquiries via phone, email, and web platforms (e.g., Amazon reviews/Q&A).
- roubleshoot product issues and deliver clear, solution-focused answers.
- Upgrade and program remote controls, and handle product exchanges.
- Support website content review and translate or proofread German and/or English content.
- Maintain support documentation, FAQs, and internal knowledge bases.
- Prioritize your workload independently while staying aligned with team KPIs.
What You Bring
- MBO level 3 education (or equivalent).
- Fluent German and English—both written and spoken.
- Strong written communication and a friendly, clear speaking voice.
- Affinity with technology, mobile apps, and smart home products.
- Customer service or tech support experience is a plus.
- Organized, flexible, and able to stay calm under pressure.
- Customer-focused and results-driven, always seeking the best solution.
Nice to Have (or Willing to Learn):
- Experience with support systems like Coosto, Aloha, AFAS, EZ Remote, Yellow Pages.
- Knowledge of product categories like:
- Remote controls, wall mounts, antennas, headphones, chargers, cables, etc.
- Familiarity with B2C platforms and consumer behavior on Amazon, eBay, etc.
What We Offer
- A fun and international team environment.
- Hybrid working possibilities.
- Opportunities to learn and grow in tech and customer support.
- A role where you make a real impact on customer satisfaction and product experience.
Why Join UEI?
- Join a global leader in smart home control technology.
- Work in a fun, supportive, and multilingual team.
- Develop valuable experience in both customer service and consumer tech.
- Hybrid work possibilities and flexible hours.
- A role where you truly make a difference for customers worldwide.
Interested? Let’s Connect!
If you’re ready to deliver excellent support with a smile—and in flawless German and English—apply today!
For more information about UEI and this role, please contact:
📧 Belle Vallejos – Sr. Product Compliance Manager at bvallejos@uei.com
📧 Cindy van der Veen – Manager Human Resource & Payroll at cvanderveen@uei.com
Universal Electronics Inc. (NASDAQ: UEIC) is the worldwide leader in universal control and sensing technologies for the smart home. Its broad portfolio of patents includes QuickSet® software that utilizes the world’s most complete knowledge graph to detect and interact with thousands of entertainment and smart home devices. The company designs, develops, and manufactures innovative products that are used by the world’s leading brands in the audio, video, subscription broadcasting, connected home, home energy management, and mobile device markets. UEI’s many first-to-market innovations have helped transform the home entertainment control, home security, and home energy management and sensing industries.
Universal Electronics Inc. is an equal employment opportunity employer. We are proud of our diverse workforce and we believe having diverse teams that everyone brings their whole self to work everyday is key to all of our success. We welcome all people of different experiences, backgrounds, perspectives and abilities.
