Office + Events Assistant
New York City, NY /
UJUU – Operations /
Founded in 2020, UJUU is an eCommerce platform and brand development studio. We endeavor to connect a global audience of underserved and underrepresented consumers to a diverse community and collection of carefully curated and vetted emerging designers and brands. We achieve this by offering elegant brand development services and eCommerce solutions across our family of brands.
Our vision is to create a best-in-class and forward-thinking shopping experience for our global community of black and brown across the African diaspora. We're just getting started, but we're already off to a promising start with the launch of our two initial brands: souk + Sepia and simisienna. With each subsequent brand offering we strive to better serve and meet the unfulfilled needs of our expansive audience.
To achieve these extensive goals, we're looking to add talented and motivated individuals to our growing team. If this appeals to you please apply and let us know!
What You'll Do
- Managing overall returns and exchange process
- Accept return packages, unbox them, check the quality and issue refunds,credits or exchanges
- Manage Final Sale section of the website and ship out items to customers
- Provide light phone support to customers who request it
- Provide assistance during photoshoots or pop up events
Qualities You Possess
- Experience in architecting and monitoring customer service support systems and departments
- Excellent knowledge of management methods and techniques
- Excellent written and verbal communication skills
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Attention to detail and ability to multitask
- Energetic, mature, empathetic and positive person who is self-driven and can work independently
- Orientation towards service of others and an ability to manage and engage tough or divergent personalities
- Patience, perseverance, and ingenuity, especially when handling tough cases