Support Engineer

Lisbon, Portugal
R&D – Platform
Full-time
Unbabel’s “Translation as a Service” platform allows modern enterprises to understand and be understood by their customers in dozens of languages.

Powered by AI and refined by a global community of tens of thousands of human linguists, Unbabel delivers professional-grade content at the scale required by modern enterprises like Pinterest, Skyscanner, Under Armour and Rovio.

Backed by Scale Venture Partners, Notion, Microsoft Ventures, Salesforce Ventures, Samsung NEXT and Y Combinator, Unbabel is accelerating the shift to a world without language barriers.

We are a diverse team, working everyday to build an outstanding organisational culture, based on strong values of transparency, team spirit and continuous learning, with a fast paced Silicon Valley atmosphere in the beautiful city of Lisbon, Portugal.

We are looking for a Support Engineer who can help us provide a first class service, meet with clients to understand specific technical requirements and implement custom solutions. We're looking for a jack of all trades who will be key in delivering the best customer experience.

Responsibilities

    • Planning and implementation of custom solutions based on our API, services and products
    • Support critical applications in production
    • Handhold clients during trials and API integration processes
    • Organize and represent Unbabel Hackathons
    • Support internal operations

Requirements

    • Experience building web apps
    • Good Python coding skills
    • Experience with at least one web framework such as Django or Flask
    • Some experience with frontend technologies HTML5, CSS3, JS
    • Previous experience with SQL and NoSQL databases
    • 0-2 years work experience
    • Willingness to learn new technologies and share them with the team
    • Solid english speaking skills

Benefits

    • Competitive salary at one of Europe’s leading startups
    • Stimulating startup environment committed to diversity and inclusion
    • Individual budget for training and conferences
    • Individual budget to setup your own workstation (mechanical keyboard, mouse, etc.)
    • Relocation Package
    • Stock options
    • Health Insurance
    • MacBook Pro and external monitor
    • English or Portuguese language courses
    • Surf trips every Friday morning before work
    • Team lunch every Tuesday
    • All-hands trip to the beach once a quarter
    • Yearly company retreat