Field Operations Specialist

Madison, WI /
Field Operations /
About Understory
Climate change is creating a crisis for the insurance industry and those who rely on it for financial security.
Every year, severe weather causes billions of dollars of damage. Yet traditional insurers lack the tools to accurately assess and price severe weather risk. Without knowing what to expect, insurers expect the worst, leading to unaffordable premiums. For industries such as retail automotive and agriculture, traditional insurance is becoming unattainable. These business owners are at risk of financial devastation whenever a storm strikes.
Understory is the first company to solve the insurance coverage crisis with data-driven insurance for severe weather, starting with hail. Our growing network of ground-based Dot weather sensors, combined with our Atmospheric Intelligence AI, allow us to assess and price any weather risk in the world.
When severe weather strikes, Understory detects it and triggers a fast, predetermined payout. There are no burdensome financial deductibles, and no lengthy claims process. Ultimately, Understory allows capital to quickly flow where it’s needed most after a disaster, protecting everything from automobiles to the world’s food supply.
About the Role:
Working as Understory's Field Operations Specialist, your work will span the gambit of hands-on weather station installation and maintenance to engaging with customers and mentoring Field Technicians. You will work alongside a lean, diverse team that delivers disruptive insurance products that leverage Understory’s custom-built hardware, unique data analytics, and user-friendly cloud platforms.
If you enjoy working in a casual and highly collaborative organization that brings the most advanced weather data and technology to the market, you're a great fit for our team!
Core Responsibilities Will Include:
·   Lead a small crew through install/maintenance work on weather stations across the US
·   Evaluate and make recommendations for process and product improvements as you work with the equipment and work through various install/maintenance projects
·   Assist with lab and field tests by deploying weather stations and third-party sensors
·   Assist in maintaining an organized lab and inventory environment
·   Meet project guidelines in ways that balance technical requirements, constructability, cost, maintainability, operability, and safety
·   Provide clear and concise status updates to management
·   Provide timely communication of issues that require management intervention
·   Expect to travel 50% of the time, typically leaving Monday and returning Friday
If you enjoy working in a casual and highly collaborative organization that brings the most advanced weather data and technology to the market, you're a great fit for our team! 
About You:
·   Love working with your hands and thinking on your feet
·   2+ years of work experience
·   1 year of experience working with minimal supervision
·   Experience performing fieldwork
·   Experience traveling for work-related activities
·   Have an Associate's degree in a technical field or a Bachelor’s in a business program or equivalent years of work experience
·   Have a valid Driver’s License and sufficient state insurance coverage
·   Have or can obtain a passport allowing visa-free travel globally
·   Have hands-on experience with electrical and/or mechanical devices or products
·   Demonstrate a high level of organization and utilization of timeline and task tracking tools
·   Maintain a high level of business ethics and professionalism
·   Are extremely adaptable – responds effectively to changes in situation or information
·   Can lift objects up to 75 pounds regularly
·   Are comfortable with climbing ladders, bending, squatting, stooping, twisting, reaching, walking, standing, and working at heights and/or on irregular surfaces
·   Are motivating, self-starting, able to work independently, and set priorities
·   Are an excellent communicator with strong attention to detail
·   Are outgoing, confident, and persistent
Compensation Includes:
·   Competitive salary
·   Company equity
·   Health benefits 100% covered for your entire family
·   Dental and vision benefits 100% covered for your entire family
·   Generous vacation policy
·   Monthly stipend for health and wellness
·   Lots of company swag