Senior Staff Engineer (contact center)
Bangalore
Sales Engineering – Sales Engineering India /
Full-time /
On-site
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Qualification / Experience / Skill
• 10 to 12 years of development skill and experience
• Commanding technical knowledge and experience
• Should have good experience in conversational AI space.
• Good experience in architecting and solutioning based on product capabilities.
• Ability to provide solutions based on customer use cases.
• Good understanding of Contact Center Domain knowledge and CCaaS
• Technology savvy, experience of industry leading transformational technology like AI, RPA, Voice bots, Chat bots, etc.
• Experience in coding & scripting skill
• Write effective APIs as part of integrations.
• Adaptability – willingness to work in a fast-paced environment and continuously upskilling and learning new technologies.
• Understanding of conversation AI technology’s application in contact center environment, benefits, challenges in delivery, etc.
• Working Knowledge on Java/JavaScript, Springboot, J2EE, REST, REST API development
• Working knowledge on Apache, Tomcat, AWS cloud, Azure, MySQL
• Working knowledge on IVR tools and call flow design expertise
• Ability to manage internal and external stakeholder’s priorities, issues and solve conflicts.
• Excellent team player and Self-motivated / Self learning attitude
• Effective verbal, written, and interpersonal communication skills.
• Proactive and results-oriented task prioritization skills
• Manage and collaborate with cross geography stakeholders.
• Ability to handle multiple tasks and work toward long-term goals.
Role and Responsibilities
• Design and setup of product demos and services with custom tuning as needed.
• Assist Sales Engineering Operations Leaders on functional Process Framework development, Execution of initiatives, deployment, and maintenance.
• Drive and implement demo POCs, improvement initiatives,
• Analyze the requirements and scope for demo setup for products to customers.
• Provide end to end solution of product demo setup and integration with other tools.
• Review the technical scope requirements and solution.
• Establish maturity index and action plan for project teams and monitor delivery with delivery and support functions.
• Manage projects & initiatives in Sales Engineering unit which include projects/activities like Governance (both tactical and long term), reporting requirements at MIS, issues/lever analysis, etc.
• Own day to day tactical activities, functional assignments/projects in a cross functional environment
• Work closely with product management, platform team, Data Science team to design and implement product demo and configurations.
• Work with data scientists and analysts to improve software.
• Attend Daily standup calls.
• Manage AWS cloud infrastructure tenants for the demo pods.
• Work with Sales Engineering Team, Solution Architect, and Services teams to design and implement software solutions.
• Develop and manage well-functioning databases and applications.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug and upgrade software/application meant for demo.
• Availability via email, MS teams chat and/or on the phone.
• Prepare and maintain technical documentation.
₹0 - ₹0 a year
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
All applicants - to review our privacy notice, please click here
Information regarding recruiting and phishing scams:
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
