Senior Product Marketing Manager
San Francisco Bay Area, CA
Product Management (3300) – Product Management /
Full-time /
Hybrid
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Uniphore, an early leader in Conversational Service Automation (CSA), is looking for a Senior Product Marketing Manager. We are looking for an energetic and motivated team player who is passionate about marketing in the hi-tech industry. As a Sr. Product Marketing Manager, you will be responsible for driving the marketing strategy and execution of Uniphore’s products and solutions to targeted industry verticals and partners. Reporting to the Director of Product Marketing, the Product Marketing Manager will drive the product messaging, content creation, competitive analysis, and drive enablement of Uniphore's solutions. In this role, s/he will also be responsible for working very closely with the marketing, sales and partner teams to understand how Uniphore’s customer use its products and create compelling stories for awareness, sales enablement and demand generation. Other marketing activities may include being a point of contact for competitive analysis and maintenance of Uniphore’s competitive intelligence platform.
Attention to detail and an eye for quality, ability to grasp and translate technical capabilities into benefits, are crucial. Core writing and presentation skills, messaging, and attention to detail are musts for this position. The ideal candidate is a B2B enterprise product marketer with a passion for technology, preferably has prior experience of contact centers or customer experience and helping customers succeed and who thrives in a fast-paced environment.
Responsibilities:
- Develop compelling messaging and product marketing content that clearly articulates the value proposition of Uniphore products to different industries and success stories from existing customers.
- Create assets and enable sales and partners, to confidently communicate the business value and competitive differentiation of the Uniphore products and solutions.
- Help drive competitive intelligence efforts by keeping a keen eye on competitive trends.
- Work very closely with the marketing, partner and sales teams to share latest content and messaging.
- Drive product launches in collaboration with product management.
- Be an excellent communicator who can engage and influence internal leaders and teams across functions and external stakeholders.
Minimum Requirements:
- 5-8 years of marketing experience, or related, in B2B enterprise technology or SaaS environment
- Demonstrated track record of marketing technical innovations to users and buyers and creating narratives to position and sell products in compelling ways
- Demonstrated experience influencing without authority, including executives
- Bachelor's degree or equivalent
Preferred Qualifications:
- Product and content marketing experience preferred
- Prior knowledge of customer experience or contact center industry preferred
- Strong sales and customer orientation with a passion for software products
- Strong collaboration, interpersonal and teamwork skills
- Be motivated and be able to set own direction
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
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Information regarding recruiting and phishing scams:
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
