This position will generate new business through building a reseller, technology and referral partner network focused on contact centres. This position will be responsible for executing on all aspects of the business relationship with each partner including recruiting, qualifying, onboarding, selling “through the partner” and “to the partner”, pipeline reporting, win/loss reporting. The position will carry a dollar sales target.

 

You need to be a highly motivated team player with deep expertise working in a contact centres, automation, RPA and a flair for fast paced, cross-functional work environment. You should have the ability to establish broad senior level relationships. You should have a proven track record delivering results and getting things done. You should be able to effectively communicate and build relationships with sales and executive leaders in the partner organization

 

Key to the position is effective collaboration with multiple cross-functional stakeholders, including product development, product marketing, sales, alliances, marketing, legal, operations. You will need to maintain a deep understanding of Uniphore technology offerings and articulate Uniphore’s propositions to channel partners and corporate enterprise clients.. This is a key and strategic role that requires a balance of strategy with a strong roll-up your sleeves and 'get it done' mentality.

 

Your Responsibilities

·         Manage the channel partners' go to market relationship, engagement strategy and alignment at all levels of Uniphore

·         Create and execute Go to Market plans that include target accounts/markets, sales strategies, collateral, sales playbooks, sales assets

·         Establish QBR to monitor Success Metrics and KPIs

·         Provide input to target market, territory, account and opportunity plans

·         Work with enablement teams to provide training and enablement for respective channel partners as appropriate

·         Establish and implement processes and guidelines appropriate to exchange information.

·         Coordinate with and help to set priorities for technical pre and post sales resources

·         Work with sales, marketing, and alliance leaders to generate new business in existing accounts and in new markets

 

Your qualification

·         15 -20 years of selling software/preferably SaaS to Contact Centres with extensive executive relationships

·         Demonstrable track record of success in channels rationalization and strategic planning

·         Strong verbal and written communication skills

·         Experience and ability to forecast sales on a weekly basis

·         B.S. Degree, MBA preferred

·         High calibre, dynamic personality

·         Able to think strategically and to translate into measurable actions

·         Ability to travel frequently

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

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