Software Engineer

Pune /
Platform Engineering – Development /
Full-time
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.  

Uniphore, the leader in conversational AI, is hiring a Software Engineer (GoLang/Java) experience to join the Next Generation Platform team that will design, build and deliver a comprehensive portfolio of real-time AI services and tools to delight our customers and to boost the productivity of our engineers.  

As part of the team, you will play an active role in focusing on the development and delivery of business-critical services in a global deployment.  In this role, you will mentor, coach and inspire many engineers across multiple teams and functions. You will help to set the engineering culture and vision through thought leadership, inspiring examples, critical thinking, kindness and creativity.  

Who You Are 
 
·             Strong sense of Being an Owner, Wearing the Customer’s Shoes, with the ability to empower Others demonstrated through clear communication and collaboration 
·             Passion for designing modular systems using reusable components, SDKs, and robust APIs 
·             Extensive experience in building tools, frameworks, and CI/CD pipelines 
·             Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations 
·             Possess “can-do” attitude and strong work ethic. Act with empathy and humility 
 
Must Have Skills 
 
·             2+ years of software development experience with cloud application development 
·             Solid experience in GoLang or Java 
·             Hands on experience with Object Oriented Programming and STL 
·             Solid understanding and development experience with Microservices, SOA, REST, HTTP, WebSockets, SSL/TLS 
·             Strong coding skills 
·             Experience in running real time and low latency high available applications (streaming through Kafka or gRPC) 
·             Experience developing and operating large scale distributed systems with Kubernetes and Docker 
·             Excellent troubleshooting, analytical and decision-making skills 
·             Disciplined approach to documentation 
·             Bachelor’s or Master’s degree in Engineering, Computer Science or equivalent experience 
 
Nice To Have Skills 
 
·             Experience in Speech technologies 
·             Experience with AI infrastructures and technologies 
 
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com

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