Conversational AI Designer

Bangalore or Chennai /
Sales Engineering – Sales Engineering - Operations India /
Full-time
/ Hybrid
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Job Description
We are looking for a Conversational AI Designer to join our team, who can design creative and unique conversation flows. The ideal candidate combines conversation design experience with an inventor’s spirit and a passion for teaching. You will design leading-edge conversational experiences for Netomi customers, and also develop, articulate, and promote best practices in the field of conversational design.

Responsibilities

Engage with clients to understand their business use cases, their customer personas, and intents for the chatbot solution
Research and analyze intents and associated customer journeys
Analyze transcripts of user interactions and document their personas and language in order to create grammars and interaction models (intents, utterances, slots, and slot values)
Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
Design effective, innovative, and delightful conversational experiences using user-centric design methodologies.
Work directly with developers, integrators, architects, and QA to build and iterate on the designs
Write effective and natural dialogues
Create prototypes (mock-ups), wireframes, and templates that clearly convey the conversation design to customers and development teams
Design end-to-end conversational interactions, including what can go wrong, and how
When needed, design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products
Analyze dialogues and user interaction with live bot/assistants and make recommendations for improving user experience
Requirements


2-4 years of relevant design experience in conversational and AI design spaces
Experience creating multiple demos or prototypes showcasing the bleeding edge capabilities of conversational design
Experience communicating technical requirements and solutions to internal and external audiences
Experience with working directly with client stakeholders of all levels
Experience using Agile development practices
Exceptional written and verbal communication skills
 
Job Description
We are looking for a Conversational AI Designer to join our team, who can design creative and unique conversation flows. The ideal candidate combines conversation design experience with an inventor’s spirit and a passion for teaching. You will design leading-edge conversational experiences for Netomi customers, and also develop, articulate, and promote best practices in the field of conversational design.



Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com

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