Sr. IT Engineer

Herzliya /
Information Security \ IT Infrastructure – IT /
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Your Responsibilities Include, but are not limited to
•            Manage Azure AD,  Active Directory, O365. Administering the organizational structure, access, permission, and element of the domain.
•            Respond to support requests via tickets/emails and phone calls within response time SLAs including ownership of issues, including collaboration with other teams and escalation
•            Provide escalation support to our user, system setup, server/vm deployment, system maintenance/reconditioning, and shipment for both on-site/remote user
•            Ability to implement, administer and troubleshoot desktop, laptop, printer, phone, server infrastructure devices, including wireless access points, firewall, routers, switches & controllers, etc.
•            Provide support, troubleshooting, respond for production server/service, and on-call support as needed
•            Manage a variety SaaS applications administration, manage software deployment, patch management, backu, and security program
•            Maintain, development of and continual improvement of automation and procedures
•            Ability to develop scripts to automate routine activities and tasks
•            Work with stakeholders in different geographical locations and time zones
•            Work on various projects within IT department and assist other departments as needed
Your Qualifications
Must Have
•            8+ years of experience in a related IT industry
•            Must have a positive attitude with customer and desire to help the end-user
•            Strong knowledge in troubleshooting laptop, desktop, server, and network issue
•            Strong knowledge in Windows, MacOS, and good knowledge in Linux
•            Strong knowledge in Servers, RAID, HyperV, and VMWare products.
•            Strong knowledge in network storage, load balancing, HA & DR concept
•            Strong knowledge in Azure, O365, Active directory service, and group policy management
•            Strong knowledge in Windows servers and networking services such as WINS, DHCP, DNS, TCP/IP, FTP, IIS, RIS, RAS, AD, LDAP, VPN, VLAN, Layer 2/3 routing, terminal services, file and print services
•            Good understanding of Amazon AWS/Azure Cloud & Web Services Platform, Products & Services
•            Strong knowledge in audio/visual solution such as Cisco WebEx, Zoom, and Teams video conferencing solution
•            Strong understanding in SaaS software deployments and support
•            Strong knowledge of IPPBX, VoIP, & PRI lines
•            Good understanding of Fortinet & Cisco Meraki networking equipment
•            Good communication both orally and in English writing at a variety of technical level
•            Ability to think through problems and visualize solutions
Good to Have
•            Good understanding of Microsoft compliance, cloud security concept, compliance management, network security, firewall, and infrastructure security
•            Good in handling security products, such as ETP, ATP & EDR
•            Exposure in SQL and Java Apache Tomcat is desirable
•            Exposure in SVN / GIT services is desirable
•            Good understanding of IT audit, system and application compliance
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore delivers business value using Conversational Automation, please visit

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