Implementation Engineer

Dallas, Texas /
Global Support and Operations – Global Support /
Full-time
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Represent Uniphore and be the face of organization in front of customers
Participate in business requirements workshops
Collaborate with internal and external customers, business analysts, etc. to support documentation of business, functional, and non-functional requirements for the solution
Own the responsibility of onsite installation, integration testing, user acceptance testing and production launch of Uniphore’s solutions
Understand and articulate value proposition of Uniphore’s solution
Participate in the design and testing phases, including design and testing of prototypes and orchestration and sign-off on acceptance test results to ensure design integrity
Task assignment/tracking status/Team Management
Influence and contribute to Uniphore’s product road-map
Understand customer needs and requirements from Uniphore Speech Analytics, Virtual Assistant and Speech Biometrics based solutions                                                                                                        
Understand language, accent, colloquial and context related needs basis
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com

All applicants - to review our privacy notice, please click here