Sr. Technical Solutions Engineer - US Shift
Bangalore or Chennai
Global Support and Operations – Global Support /
Full-time /
On-site
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Role:
- To provide L3 and escalation support on Uniphore’s voice capture and recording solutions working with large enterprise customers and collaborating with internal teams to drive issues to resolution.
Primary Responsibilities:
- Collaborate with the team to maintain robust and scalable infrastructure solutions for customers
- Provide Technical Support to customers and colleagues on Uniphore Products and Services
- Installation/Administration of Linux systems
- Use Kubernetes and Docker to orchestrate containerized applications.
- Use Git, Jira, and Confluence for version control, issue tracking, and documentation.
- Work in Agile environments, participating in daily stand-ups, and continuous improvement activities
- Collaborate with cross-functional teams to ensure smooth integration of applications and infrastructure components
- Provide technical guidance and support to team members and clients.
Technical Skills:
- Docker Swarm
- Terraform/Ansible
- Linux
- Messaging services – Kafka/ zookeeper/ Eventstore
- Voice Recording – Nice, Verint, OrecX
- Databases - Oracle/MySQL/Postgress + any non-SQL – mongo
- Tableau Server
- Experience in Kubernetes & Docker for containerization.
- AWS/ Azure/ vSphere/ Hyper-V
- EventstoreDB
- MiniO
- Prometheus/ Grafana/ Splunk/ Kibana
Skills and Experience:
- Minimum of 3 years experience working in L2 and L3 support environment
- Hands-on scripting knowledge like shell scripts, Perl, python
- Basic knowledge of cloud services, SaaS models, client-server systems
- Product debugging, configuration, release deployment, problem simulation
- Past experience working in L2 and L3 support environment
- Virtualization technologies (VMware, Hyper – V)
- Automation experience and related tools such as Ansible, Jenkins
- SQL and database query and procedures.
- Incident management tools - Jira/Service Now/Zendesk
- Motivated self-starter and self-learner, possess customer centric, problem-solving skills.
- Experience in customer interactions across geographies
- Have good experience in automation and monitoring tools.
- Ability to identify and implement solutions based on product features and recommend best practices based on data analysis
- Proficiency with PowerPoint, Word and Excel
- Ability to organize, prioritize and manage work
- Excellent communication, presentation (both oral and written) and influencing skills.
- Ability to work independently and team player in a technology driven environment.
- Any graduation with technical background
Desirable Certifications:
- CompTIA Linux+
- LPIC -1
- CKA
₹0 - ₹0 a year
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
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Information regarding recruiting and phishing scams:
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
