Sr. Inside Systems Engineer (Integration Engineer)
Bangalore or Chennai
Sales Engineering – Sales Engineering India /
Full-time /
On-site
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Role description:
As an Integration engineer in sales engineering group person will work alongside clients, and business partner providing functional and technical expertise.
Understand and think in strategic direction and business objectives established by clients in Conversation service industry and contact centre industry. Keen understanding of the client’s business and domain. Opportunities and solutions to integrate Uniphore products into partners and clients CCaaS tools and CRM tools.
Key Responsibilities
· Represent Uniphore and be the face of organization in front of customers & partners.
· Successful integration / implementation of tools with Uniphore products
· Participate in business requirements and scope meeting.
· Collaborate with internal and external customers, business analysts, etc. to support implementation and documentation of the solution.
· Own the responsibility of driving the integration and testing of Uniphore’ s products along with CCaaS & CRM tools.
· Product solutions especially with tools in Partners environments on the Infrastructure side
· Participate in the design and testing phases along with solution and product teams.
· Task assignment / tracking status and reporting / Team Management
· Understand customer needs and requirements about Uniphore product-based solutions along with their CCaaS & CRM tools.
· Drive and own the documentation of procedures, technical notes, configurations etc.
· Commit to continual learning on the ever-changing product and platform ecosystem.
· Collaborate with account executives and other cross-functional partners throughout the project.
Key Skills & Experience
· 2+ years’ experience required in managing the tools integration projects.
· Must have experience with Infrastructure technologies, network, IP, Info Security, Cloud etc.
· Must have experience in managing Amazon AWS cloud platforms.
· Experience with deploying products in cloud platforms (AWS, Azure, etc.)
· Experience with one or more Contact Centre software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, Exotel, or Genesys etc.
· Previous experience with outbound Contact Centre products is a plus with Conversation AI domain knowledge.
· General understanding of analytics, AI & ML space.
· Demonstrated excellent communications skills, both written and spoken, as well as being able to explain technical concepts.
Intellectual curiosity, learning ability, innovation, time management, critical thinking, analytical and problem-solving skills.
Qualification:
Engineering bachelor’s degree in Electronics or Computer Science or Information Technology or similar
₹0 - ₹0 a year
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
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Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
