Please describe your day-to-day experience in helpdesk support services. What did you do day-to-day? Were you the technician and able to manage the process? If yes to both describe the management process. If you were giving an opportunity to implement a new helpdesk application, how/what would you do to facilitate this?✱

Please describe your experience in IT policy management and compliance in the following areas (what did you do and how did you do it) Identifying, reporting, and responding to potential cybersecurity threats. Management of Identity Protection and Governance via MS Entra and O365. Creating policies for compliance, email spamming, security threats including GDPR related challenges.✱

Please describe your experience in Office 365 and MS Entra.✱