Director, Organizational Performance
Hybrid - DTLA & Remote
Executive Office – Operations /
Full-Time/Regular /
Hybrid
WHO WE ARE
United Way of Greater Los Angeles (UWGLA) is home to the change makers and justice seekers. We're individuals from various walks of life making collective steps towards a better future for our community. Our focus is on bringing about real and sustainable change by unleashing the collective power of people to open minds, unite diverse communities, and convert compassion into action for a more just, inclusive, and thriving L.A. County. Together, we make tangible impact on some of our toughest community issues including poverty, homelessness, education equity, and economic mobility. For us, being 'united' isn't just in reference to our organization but to our hope for the future of Los Angeles. Regardless of race, gender, orientation, or self-identification - we do our part as one by making room for all.
WHY WE NEED YOU
We are inviting collaborative and detail-oriented “drivers” with a passion for connecting dots for organization-wide alignment toward shared finish lines to apply for our Director, Organizational Performance role.
You will contribute to creating high-performing organization by successfully engaging in Board Relations, overseeing strategic organizational calendars, and managing key projects on behalf of the Executive Office.
You will have the unique opportunity to translate the organization’s vision for a more inclusive community where everyone benefits from new models of shared prosperity into solid strategy and implementation plans with strong and clear KPIs.
HOW YOU’LL CONTRIBUTE TO THE CAUSE
- Executive Support:
- Board Management:
- Organization Effectiveness:
- Organizational Planning & Project Management:
- Team Management & Development:
o Serve as a strategy partner to the President & CEO and the Executive Team, providing insight and analysis on the organization’s operations and key decisions that are both analytical and qualitative, leveraging IQ and EQ
o Support the workload of the President & CEO by managing information flow, resolving issues, delegating to the appropriate teams and individuals
o Understanding the key initiatives and workstreams the President & CEO and Executive Team are focused on to drive progress and successful outcomes against these priorities
o Lead and manage the planning and facilitation of organization’s Executive Team meetings, Leadership team meetings and All Staff meetings including agenda setting focused on clear outcomes, guiding the discussion, and identifying action items and next steps
o Support the President & CEO and Board Chair in the planning, day-of-preparation, facilitation, and closing out of quarterly Board meetings and annual Board Retreats
o Set the agenda, coordinate logistics, send communications, and facilitate Nominating and Executive Committee meetings
o Manage ongoing Board relations, including general communications, orientation, and engagement
o Provide direction for the development of organization-wide metric dashboards that will evaluate progress and ensure the organization is on-track to achieve long-term and short-term strategic plan goals
o Oversee the development and implementation of a system for tracking, monitoring, and reporting on the progress of the strategic plan implementation across the organization
o Oversee cross-departmental workstreams in an effort aligned with organizational need to promote the execution of short term and long-term goals
o Audit organizational processes and systems and make recommendations to President & CEO and Executive Team for improvements
o Oversee the creation of an organization-wide calendar and meeting matrix containing board meetings, leadership meetings, org-wide meetings, key events, milestones, and deadlines
o Ensure alignment and consistent creation of high-quality OKR across departments and individual staff members
o Ensure data insights and analysis inform decision making and planning
o Oversee the annual strategic planning and organizational goal setting process
o Lead high-priority special projects including strategic planning and other key strategic initiatives
o Oversee project performance, timelines and deliverables to signature projects and provide direction and support to cross-departmental project teams and oversee all project deliverables using appropriate project management tools
o Work with Executive Team to ensure consistent implementation plans that are tied to the organization's overall strategic plan
o Advise Executive Team on best practices for implementation of their respective elements of the strategic plan
o Mentor and coach team to grow skillsets, support individual professional development goals, and inspire team members to both lead and follow.
o Provide direct but respectful constructive feedback in real-time and during formal review periods to elevate team performance, maintain accountability, and reach goals.
WHAT 1 YEAR OF SUCCESS LOOKS LIKE
- The organization has clear strategies, implementation plans and performance objectives that are consistent in quality across departments and people leaders
- The organization has clear performance metrics and dashboards to drive accountability and focus
- The organization maximizes its meetings and convenings with thoughtful planning, agendas, recommendations for review and clear action items for follow-up
- Key initiatives and projects have clear project plans that are monitored and reported on
- The organization identifies key processes and charts process improvement to heighten employee and stakeholder satisfaction
- Consistent communication is developed to highlight progress on the organization’s mission and strategic plan
- The organization will maximize its investment in training by ensuring consistent implementation of tools and practices
SKILLS YOU’LL NEED TO SUCCEED (The Must-Haves)
- Education & Experience:
- Personal Qualities:
o Bachelor’s degree required; PMP certification a plus
o Minimum 8 years of relevant experience in project management, operations, business intelligence, organizational development, organizational effectiveness, or leadership development
o Minimum 3 years of experience supervising and developing direct reports
o You enjoy a hybrid environment that includes both in-person and remote work styles and are able to work from our DTLA office on Tuesdays and Thursdays
o You are able to provide documentation of your status as fully vaccinated with primary series of COVID-19 vaccine upon being hired.
o You understand the value of racial equity as an organizational operating principle and are committed to continued learning on issues related to race, equity, diversity, and inclusion.
HOW TO KNOW IF YOU’RE A FIT (The Nice-to-Haves)
- You can deliver FYI's on KPI's, showing us how performance is measuring up to outlined goals and identifying opportunities to further succeed.
- You are a professional 'results driver' - from goal setting to high performance standards - you come up with strategic plans that brings the team to the finish line with success.
- You know how to maintain effective partnerships to ensure all parties involved - from internal departments to external stakeholders - stay aligned with goals, expectation and deadlines.
- You are keen on accuracy - we can trust you to make sure the information given to stakeholders is double-checked and correct.
- You know how to facilitate a meeting that is efficient, productive and customized for your audience.
- Active listening is a common practice - you look for what was said in addition to how someone said it.
- Marie Kondo has nothing on you – you take joy in organizing and identifying opportunities to be more efficient.
- You've always lived true to the phrase, 'Where there's a will, there's a way," and you're willing to pave the way by creating or improving processes where needed.
- You can adapt and pivot quickly without so much as feeling dizzy.
- You know how to build a plane while you fly it and thrive in the face of ambiguous situations.
- You don't fear change and can help others learn how to be okay with it, too.
- You are a planner who knows the time and place for everything when maintaining a complex calendar.
- You never drop the ball when it comes to following through and getting the job done.
- You're like coach in the locker room with the way you can uplift, leverage, and guide a team.
- You understand the all aspects of data analysis - the graphs, charts, facts and figures - well enough to explain the story they tell to others.
- When placed at a crossroads, you can be decisive and can choose the best option after taking into consideration multiple key factors.
- You understand humans have emotions and because you are in tune with your own emotional intelligence, you can relate and adjust to how another person is feeling.
- You can handle as many tasks as you have tabs on your internet browser, multi-tasking is a necessity in your everyday.
- You can project manage, project management! From the blueprint of an idea to outlining and seeing through actionable next steps - you love when a plan comes together.
- You are comfortable handling confidential information - if it's top secret, you know how to keep it that way.
- You know your way around the Microsoft Windows operating systems and all it's essential programs including Outlook, Word, PowerPoint, and Teams.
COMPENSATION & BENEFITS
- Hiring Salary Range: $100,000-130,000 dependent on internal equity and a variety of job-related factors including, but not limited to, experience, training, education, and market demands.
- The benefits available for this position include medical, dental, vision, 403(b) plan, pension, life insurance coverage, disability benefits, paid holidays, and paid time off.
United Way of Greater Los Angeles is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
