Chargeback Officer
Hong Kong / Singapore / Vietnam Office
Risks – Risk Management /
Full-Time /
Hybrid
About Unlimit
Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, banking as a service (BaaS), and an on&off-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate both locally and internationally with ease across Europe, the UK, LATAM, APAC, India, and Africa. Unlimit has 700 employees across 16 offices and five continents, including London, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit: www.unlimit.com.
About the role:
Unlimit is looking for a Chargeback Officer with strong knowledge of payment systems rules and
analytical skills to join our Risk Management department.
Responsibilities:
- Handling Card Schemes disputes and building dispute cases to help Merchants to recover funds
- Initiate and handle Card Schemes disputes on the Issuing side
- Participate in connecting new methods and Card Schemes in regards to the dispute handling procedures
- Training and assistance of Merchants for a better understanding of the dispute processes
- Participate in internal Dispute Center improvements
- Monitor disputed cases for possible fraudulent activity
- Working closely with the team identifying fraudulent transactions, quickly identifying those that require further investigation or manual review and adjusting our systems accordingly
- Review, analyse and prepare reporting on a regular basis
- Ensure adherence to Company and Card Schemes rules and policies
- Continuous process improvement and sharing best practice
Requirements:
- At least 2 years of experience in dispute and fraud handling
- Having a strong working knowledge of dispute and transaction analysis and reporting
- Knowledge of Card Schemes rules and regulations in relation to Disputes/Chargebacks and Fraud
- Extremely detail-oriented, organized and have the ability to multi-task
- Able to work in an independent way, while at the same time being a strong collaborator, connecting with colleagues and sharing ideas to improve effective teamwork
- Take initiative, ownership and committed to challenging the status quo
- Self-starter who enjoys a fast-paced environment
- Strong analytical skills
- Excellent written and verbal communication
- English fluency required
- Analytical skills to identify and assess potential fraud and compliance issues
We offer:
- Attractive monthly salary paid in line with experience
- Working place in one of our modern office in Singapore, Vietnam or Hong Kong
- Flexible approach on working, remote, office or hybrid
- A team of top international professionals to learn from
- Multicultural working environment
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
