Solutions Engineer, Unlimit Crypto (APAC)
Hong Kong / Shanghai / Shenzhen / Kuala Lumpur
GateFi – GateFi /
Full-Time /
Remote
About Unlimit
Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure.
Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessly integrating 1,000+ payment methods into a single platform. From London to São Paulo, we empower businesses to scale across borders with a unified suite of financial tools — including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on- and off-ramps.
Our mission is to break down financial barriers and enable seamless money movement across borders. We give forward-thinking businesses the tools to accept, send, and manage payments effortlessly, wherever they operate.
About the job:
As a cutting-edge provider of crypto on and off-ramps, Unlimit Crypto is paving the way for the next generation of financial technology. Our Solution Engineers play a crucial role in partnering with leading crypto companies, ensuring their successful integration with our platform. This role demands proactive problem-solving, excellent communication, and a strong technical foundation in cryptocurrency and payments technologies.
Role Objectives:
- Smooth Partner Integration: Ensure that partners can integrate smoothly and transition to production without any unforeseen issues.
- Exceptional Communication: Respond promptly to partners, providing a VIP experience through quality interactions and fast service.
- Collaborative and Approachable: Maintain ease of communication, facilitating a cooperative working environment with partners.
- Technical Support: Develop demos and assist with partner integrations as needed.
Key Success Metrics:
- Responsiveness: Address and resolve queries and tasks efficiently.
- Partner Relationship Management: Establish and maintain strong relationships with partners, ensuring they feel valued and supported.
- Product Expertise: Deep knowledge of Unlimit Crypto products to provide rapid solutions to technical issues.
- Integration Support: Aid developers in seamless end-to-end integrations; extensive understanding of APIs, SDKs, and crypto payments is required.
- Problem-Solving: Navigate through ambiguous situations to find solutions and provide clarity. Demonstrates ingenuity in overcoming obstacles and crafting effective solutions under challenging circumstances.
Key Responsibilities:
- Documentation: Proactively update and enhance API documentation to improve the developer experience.
- Partner Support: Assist partners throughout the integration process to ensure a frictionless transition to production.
- Issue Resolution: Investigate partner inquiries and collaborate with the team to prioritize solutions and manage expectations.
Required Skills and Qualifications:
- Technical Expertise: Extensive experience with APIs and SDKs.
- Communication: Strong interpersonal skills with both partners and internal team members.
- Crypto or Payments Knowledge: Robust understanding of cryptocurrency, particularly in payment contexts. Experience in developing Web3 or payments projects is a plus.
- Proficient in English
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
