Merchant Support Specialist (APAC)
Shanghai / Shenzhen / Hong Kong / Xiamen
Account Management Acquiring – Account Management Acquiring /
Full-Time /
Hybrid
About Unlimit
Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, banking as a service (BaaS), and an on&off-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate both locally and internationally with ease across Europe, the UK, LATAM, APAC, India, and Africa. Unlimit has 700 employees across 16 offices and five continents, including London, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit: www.unlimit.com.
Responsibilities:
- Manage merchant’s operational queries and issues for successful resolution
- Proactively educate merchants on a range of topics including using and navigating Unlimit’s portals, reports, and reconciliation
- Troubleshoot, analyze, resolve, track, escalate, and document various technical problems Monitor and report on processing performance
- Collect merchant’s feedback and share it with internal teams to help identify potential new features or solutions
- Work together with various internal stakeholders to resolve client inquiries and to guarantee a high-quality project delivery
- Proactively work to identify opportunities to improve the customer journey/experience
Your experience & mindset:
- University degree or equivalent in Economics, Business Administration, or relevant field of study
- Proven ability to build and manage relationships with at least one year of professional experience in account management or customer support, preferably in card acquiring / payments / financial services/banking industries
- Has 1-5 years of experience working within a customer-facing environment
- Excellent problem-identification and problem-solving skills
- Excellent communication skills; including confidently leading meetings with C-level stakeholders
- Experience in managing customer relations (internal/external)
- Able to accurately perform under pressure
- Able to effectively cope with change
- Previous experience in the e-commerce payment industry is preferred
- Good command in English (written and spoken)
- Excellent IT skills including Microsoft Windows and Office, and common web browser settings and configuration (e.g. Chrome, Safari)
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
