Desktop Support Analyst

San Francisco
Engineering
Full-time

Come drive the transformation of financial services, solve big problems and make a meaningful difference in people’s lives. Join the Upgrade team, the same team that built Lending Club and is now set to innovate again. Upgrade is combining a marketplace lending approach with credit monitoring and credit education features designed to be even more helpful to more people. The company is still at an early stage; this is your opportunity to join early and have a significant impact.
 
Come join a team of just over 50 talented and passionate fintech engineers, product, credit, finance, legal, compliance, operations and marketing professionals.  We are looking for new team members who get excited about constantly learning, and always seeking to design and implement new and better solutions.
 
Responsibilities:
 
•    Helping our internal users how to best interact with and utilize technology, providing support  
     as needed via face to face interaction, chat, email, and telephone
•    Resolving any issues related to our infrastructure, both internally hosted and cloud-based.
     This includes things like: e-mail, printers, wired and wireless networks, video conferencing,
      and VPN
•    Preparing workstations and desks for use
•    Tracking, ordering and maintaining IT assets
•    Provide support and set up for audio visual equipment and video conferencing
•    Coordinate IT responsibilities for site moves and bringing new sites live
•    Perform technical onboarding and off boarding of employees
•    Provide end user support for Gsuite
•    Troubleshoot and deploy softphones and SIP phones
•    Resolve technical issues with CRM systems
 
Skills:
 
•    Experience with client/server installations, patching, security and update procedures – iOS,
     Windows 10, and MacOS
•    Troubleshoot and resolve issues with GSuite, Office 365 Apps, and Adobe Creative Suite
•    Experience with device management, inventory systems and methods
•    Familiarity with ticketing standards, practices, and workflows (Talkdesk, Zendesk, JIRA,
     Samanage)
•    Experience with OS installation and imaging
•    Resolve issues with Audio and Video conferencing equipment/software (Zoom, Hangouts,
     and Uber conference)
•    Troubleshoot VPN issues (OpenVPN)
•    Resolve issues with other 3rd party vendors (Kisi, TalkDesk, eFax, Polycom, Chromebox,
     Meraki,
      Sophos, Tableau, Confluence, Dell, Lucidchart, Chrome Remote Desktop, Okta, Slack)
 
 
 
Benefits/Perks:
 
Great OPEN office location!  
Conveniently located in San Francisco Financial District
Close to BART and Public Transportation
Comprehensive benefits package: Medical, dental, & vision
Unlimited vacation policy
Kitchen stocked with beverages, snacks & treats
Weekly & monthly social gatherings / happy hours 
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status