Online Support Representative -Email

Phoenix /
Customer Service /
Full-time
Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.
 
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

Upgrade is a consumer credit platform that is changing how people think about credit. We use technology to innovate and create responsible and affordable credit products that help our customers understand and manage their credit better.
Our founding team pioneered online lending over a decade ago and launched Upgrade in 2016 using their experience and the latest available technology to make credit more transparent and affordable. While Upgrade is very well funded with $142 million in equity capital, we’re still in the early days and you have a great opportunity to make your individual impact towards our collective mission.
We are looking for new team members who are excited about creating, designing and implementing new and better solutions to join a team of just over 300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Check out our Careers page.

What you'll do

    • Answer Customer Service, Account Servicing and New Accounts emails via Zendesk
    • Handle inbound Customer Service calls when volume permits 
    • Provide excellent customer service to inbound and outbound calls
    • Handle all incoming faxes and process documents Handle manual processes
    • Opt-Out requests/Giact/Twn/Emailage 
    •  Be an expert on our product and processes 
    • Bring a flexible mindset – you will be required to adopt to changing policy and procedures on a constant basis while maintaining a high quality to your work
    • Review financial documents submitted by borrower
    • Verify and calculate customer income
    • Detect suspicious and fraudulent loan applications
    • Meet or Exceed production, quality, and customer service goals

What you have

    • 1+ years experience in the banking, financial services, or related industry
    • BA/BS or higher in related field is a plus Team player
    • Detailed oriented
    • Excellent verbal and written communication skills
    • Ability to multitask
    • Strong problem solving and analytical skills
    • Ability to thrive in a changing and fast-paced environment
    • Proficient with Excel, Word, and Outlook
    • Knowledge of Zendesk or other CRM applications is a plus

Pay

    • $20.00
    • $ 2.50 added to hourly for weekend shift differential

It gets better :
- Great OPEN office environment
- Conveniently located in the heart of downtown Phoenix
Close to light rail and public transportation
- New Hire Training Program
- Comprehensive benefits package: Medical, dental, vision, life insurance & disability
--Wellness Incentive Program
- Paid and vacation time-
Kitchen stocked with beverages, snacks & treats

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.