Credit Operations Specialist II / Loan Processor II

Come drive the transformation of financial services, solve big problems and make a meaningful difference in people’s lives.  
Upgrade, Inc. is a new consumer credit platform that combines personal loans with tools that help consumers understand, monitor and improve their credit. The company raised $60 million in its first capital raise last year, which remains the largest Series A round ever raised by a fintech company. While the founding team is very accomplished and the business model has been well established, we are still in the early days of this new platform and there is still an opportunity to have a very significant impact.
Upgrade has been named a 'Best Place to Work in the Bay Area' by the San Francisco Business Times and Silicon Valley Business Journal. The Company was also recently named the #1 Personal Loan option in Q4 2017 by LendingTree customers.
We are looking for new team members who get excited about creating, designing and implementing new and better solutions to join a team of just over 250 talented and passionate fintech engineers, product, credit, finance, legal, compliance, design, operations and marketing professionals. 

Maintain high quality while processing large numbers of loan applications (30 per day)
Provide excellent customer service to inbound and outbound calls 
30-50% of the time will be on the phone
Be an expert on our product and processes
Bring a flexible mindset – you will be required to adopt to changing policy and procedures on a constant basis while maintaining a high quality to your work
Review financial documents submitted by borrower
Verify and calculate customer income
Detect suspicious and fraudulent loan applications
Meet or Exceed production, quality, and customer service goals

1+ years experience in the banking, financial services, or related industry a plus
BA/BS required
Team player
Detailed oriented
Excellent verbal and written communication skills
Ability to multi-task
Strong problem solving and analytical skills
Ability to thrive in a changing and fast-paced environment
Proficient with Excel, Word, and Outlook
Knowledge of Zendesk or other CRM applications is a plus

Benefits / Perks:
Competitive salary - $40K to $43K
Monthly bonuses - targeted 5%
Paid time off
Open office and convenient location
Comprehensive benefits package: Medical, dental, & vision
Kitchen stocked with beverages, snacks & treats

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status