Credit Operations Specialist II / Loan Processor II

Phoenix
Operations
Full-time

Come drive the transformation of financial services, solve big problems and make a meaningful difference in people’s lives. Join the Upgrade team, the same team that built Lending Club and is now set to innovate again. Upgrade is combining a marketplace lending approach with credit monitoring and credit education features designed to be even more helpful to more people. The company is still at an early stage; this is your opportunity to join early and have a significant impact.
 
Come join a team of just over 50 talented and passionate fintech engineers, product, credit, finance, legal, compliance, operations and marketing professionals.  We are looking for new team members who get excited about constantly learning, and always seeking to design and implement new and better solutions.

Responsibilities:
Maintain high quality while processing large numbers of loan applications (40 per day)
Provide excellent customer service to inbound and outbound calls 
Be an expert on our product and processes
Bring a flexible mindset – you will be required to adopt to changing policy and procedures on a constant basis while maintaining a high quality to your work
Review financial documents submitted by borrower
Verify and calculate customer income
Detect suspicious and fraudulent loan applications
Meet or Exceed production, quality, and customer service goals

Skills:
1+ years experience in the banking, financial services, or related industry
BA/BS or higher
Team player
Detailed oriented
Excellent verbal and written communication skills
Ability to multi-task
Strong problem solving and analytical skills
Ability to thrive in a changing and fast-paced environment
Proficient with Excel, Word, and Outlook
Knowledge of Zendesk or other CRM applications is a plus

Benefits / Perks:
Competitive salary - $40K to $43K
Monthly bonuses - targeted 5%
Paid time off
Open office and convenient location
Comprehensive benefits package: Medical, dental, & vision
Kitchen stocked with beverages, snacks & treats

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status