Credit Operations Specialist / Loan Processor

Phoenix
Operations
Full-time

Come drive the transformation of financial services, solve big problems and make a meaningful difference in people’s lives. Join the team that built one of the largest FinTech companies of the last decade and is now set to innovate again.
 
We are building a new generation credit platform aimed at delivering yet more value and a better user experience. The company is currently in stealth mode; this is your opportunity to join early and have a significant impact.
 
We have built in just a few weeks a team of 50 of the most talented FinTech engineers, product, credit, finance, legal, compliance, operations and marketing professionals.  We are looking for new team members who get excited about constantly learning, and always seeking to design and implement new and better solutions.  

Responsibilities:

    • Maintain high quality while processing large numbers of loan applications (35-45 per day)
    • Provide excellent customer service to inbound and outbound calls 
    • Be an expert on our product and processes
    • Bring a flexible mindset – you will be required to adopt to changing policy and procedures on a constant basis while maintaining a high quality to your work
    • Review financial documents submitted by borrower
    • Verify and calculate customer income
    • Detect suspicious and fraudulent loan applications
    • Meet or Exceed production, quality, and customer service goals. 

Education/Experience

    • 1+ years experience in the banking, financial services, or related industry
    • BA/BS or higher in related field is a plus

Knowledge, Skills and Abilities

    • Team player
    • Detailed oriented
    • Excellent verbal and written communication skills
    • Ability to multi-task
    • Strong problem solving and analytical skills
    • Ability to thrive in a changing and fast-paced environment
    • Proficient with Excel, Word, and Outlook
    • Knowledge of Zendesk or other CRM applications is a plus

Benefits/Perks

    • Competitive salary $33K to $39K per year
    • Monthly bonuses - 5% target
    • Paid time off
    • Open office and convenient location
    • Comprehensive benefit package: Medical, dental, vision
    • Snack kitchen stocked with beverages and snacks