Supervisor, Credit Operations

Phoenix
Operations
Full-time

Come drive the transformation of financial services, solve big problems and make a meaningful difference in people’s lives. Join the Upgrade team, the same team that built Lending Club and is now set to innovate again. Upgrade is combining a marketplace lending approach with credit monitoring and credit education features designed to be even more helpful to more people. The company is still at an early stage; this is your opportunity to join early and have a significant impact.
 
Come join a team of just over 50 talented and passionate fintech engineers, product, credit, finance, legal, compliance, operations and marketing professionals.  We are looking for new team members who get excited about constantly learning, and always seeking to design and implement new and better solutions.  
 
We’re looking for a Credit Operations Supervisor to manage a team of 10 Credit Specialist

Responsibilities:
Have clear knowledge with internal policies and procedures
Manage team KPIs, and ensure department exceed goals
Develop and manage a group of 10 Credit Specialist
Manage employee performance
Take on additional responsibilities as assigned

Skills:
Education: BA/BS degree or higher in related field preferred
1-3 years of supervisory or team lead experience
Strong verbal and written communication skills
Detail-oriented, analytical, and highly organized
Self-starter and ability to work in fast-paced and changing environment
Call center experience a plus

Benefits / Perks:
Competitive salary
10% target Monthly bonuses
Paid time off
Open office and convenient location
Comprehensive benefits package: Medical, dental, & vision
Kitchen stocked with beverages, snacks & treats


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status