IT Support Specialist
Istanbul, Turkiye
Operations /
Full-Time /
Hybrid
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
Insider is looking for an IT Support Specialist to provide world-class support to our internal employees. This person will assure that employees have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. Speed is of the essence, excellence is the standard. So working to high service levels, our team receives, assesses, troubleshoots and escalates support requests to enable our day-to-day operations.s. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.
Responsibilities;
- Respond to and resolve support requests from end-users
- Track employee onboarding and offboarding processes accurately and on time; create user accounts, manage related user groups, and maintain communication with relevant request owners
- Install, troubleshoot, and coordinate with technical services for computers, peripherals, printers, audio and visual devices
- Install operating systems and other software on user devices; identify and resolve related issues
- Support the assignment, return, and tracking of IT assets
- Track shipments between company employees, vendors, and technical services
- Monitor printer supplies and ensure their availability and proper functioning
- Provide support for network access requests
- Handle new software installation requests in line with internal procedures
- Perform technician-level interventions on network hardware and servers
Requirements;
- Graduated from a relevant department of vocational high school, associate degree, or bachelor’s degree
- Proficient in spreadsheet software (especially Google Sheets and MS Excel)
- Familiar with computer hardware and operating systems including Windows, macOS, and Linux
- Knowledgeable about system and network concepts
- Experienced in managing Active Directory
- Responsible in user management, enjoys working in an organized and planned manner
- Capable of providing end-user support
- A good team player with strong communication skills
- Has a sufficient level of English proficiency to fulfill job responsibilities
Preferred skills and experience;
- Strong general computer technology skills
- Demonstrated knowledge in both wired and wireless network technologies
- Proven communication skills
- Knowledge of emerging technologies (latest and greatest hardware/software)Ability to prioritize support issues
- Ability to provide a lightning-speed response to all support requests
- Can-do attitude, defaulting to “yes, we will figure out a way”
- Desire to not rest until problems are solved
- Ability to proactively test for possible failure scenarios and consider edge cases
- Experience with Skype, Zoom or other video conferencing technologies
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
