Customer Education Videographer
Istanbul, Turkey
Sales /
Full-Time /
Hybrid
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.
When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
As a Customer Education Videographer, you will play a pivotal role in creating engaging and informative video content aimed at educating our customers. Your primary responsibility will be to produce high-quality videos that effectively communicate complex concepts, product features, tutorials, and best practices to our user base. You will collaborate closely with the Customer Education team, Content Creators, Product Managers, and Subject Matter Experts to ensure that our video content aligns with the needs and interests of our diverse customer base.
Responsibilities:
Video Production:
Conceptualize, storyboard, and script video content for customer education purposes.
Produce high-quality videos from start to finish, including filming, editing, and post-production.
Ensure consistency in branding, messaging, and quality across all video content.
Content Development:
Work closely with the Customer Education team to identify key topics and concepts to be covered in video content.
Research and stay updated on industry trends, best practices, and new technologies related to video production and customer education.
Collaboration:
Collaborate with internal stakeholders, including Content Creators, Product Managers, and Subject Matter Experts, to gather information and insights necessary for video content creation.
Incorporate feedback and iterate on video content based on input from stakeholders and user testing.
Multimedia Integration:
Integrate multimedia elements such as animations, graphics, and sound effects to enhance the effectiveness and engagement of video content.
Ensure that videos are optimized for various platforms and devices, including desktop, mobile, and social media channels.
Quality Assurance:
Conduct quality assurance checks to ensure that videos meet established standards for accuracy, clarity, and effectiveness.
Monitor performance metrics and user feedback to continuously improve the quality and impact of video content.
Documentation and Reporting:
Maintain documentation related to video production processes, best practices, and technical specifications.
Generate regular reports on video performance metrics, user engagement, and feedback for internal review and optimization.
Qualifications:
- Proven experience in video production, including filming, editing, and post-production techniques.
- Proficiency with video editing software such as Adobe Premiere Pro, Final Cut Pro, or similar tools.
- Strong storytelling and visual communication skills, with a keen eye for detail and aesthetics.
- Knowledge of instructional design principles and best practices for educational content creation.
- Familiarity with multimedia production techniques, including animation, motion graphics, and sound design.
- Excellent project management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Effective communication and collaboration skills, with the ability to work cross-functionally with diverse teams and stakeholders.
- A portfolio of previous video projects demonstrating creativity, technical proficiency, and attention to detail.
- Bachelor's degree in Film Production, Multimedia Design, Communications, or a related field (preferred).
Conclusion
As a Customer Education Videographer, you will have the opportunity to leverage your creative talents and technical expertise to empower our customers with valuable knowledge and skills through engaging video content. If you are passionate about education, storytelling, and visual communication, and thrive in a dynamic and collaborative environment, we invite you to join our team and make a meaningful impact on our customer community.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
