Conversational Expert (for MindBehind)

Istanbul, Turkey

MindBehind /

Full-Time (Remote) /

Remote

Welcoming customers from the brand's written channels via MindBehind Live and finding solutions to their problems.
Using the Mindbehind Live product by mastering the processes and details.
Opening tickets, reporting, and following the processes in the relevant areas using the brand's screens, if any.
Ensuring customer satisfaction.
Working in team spirit with ConversationaI AI Designer, who is responsible for the brand.
Giving feedback on the subject to the Conversational AI Designer teammate with whom personnel work for the issues that can be automated after the meetings with the customers.
Providing support to Chatbot when necessary, to have basic designer skills for this.
Mastering the brand's live support service processes.

Bachelor's degree,
To use Turkish in accordance with spelling and spelling rules,
Customer-oriented mindset,
Go-getter and self-starter attitude with a track record in taking initiative and owning end-to-end deliverables in a fast-paced environment
To juggle multiple tasks at the same time with superior project and time management skills. And a keen eye for detail!
To have ability to analyze and interpret chatbot data to run retrospectives and evaluations to continually assess and identify areas for improvement
To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
To have the ability and flexibility to work in a fast-paced startup environment
To have a background in copywriting would be a huge plus.