Director of Technical Onboarding
Istanbul, Turkey
Customer Success /
Full-Time /
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.
We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.
We are the #1 Leader everywhere! We are recognized as a leader in The Forrester Wave™ for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner® Magic Quadrant™ for Personalization Engines. But wait, there is more. For 21 quarters in a row, we’ve been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.
We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.
Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading.
What we expect from you?
- 10 years+ experiences
- 5 years+ managing projects within enterprise organizations, communicating across multiple senior client stakeholders, preferably at a SaaS company or similar.
- You have technical domain knowledge of one or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML, etc).
- The familiarity of or have practiced Agile methodology
- Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
- Functional / Technical: Business process understanding, software design, and deployment, database concepts
- Behavioral / Leadership: Problem-solving, teamwork and collaboration, communication
Job Description:
- Scoping, defining, planning and implementing partners onboarding process and team.
- Conduct customer onboarding, driving product adoption and helping partners to become familiar with our platform and services
- Function as point person to escalate issues and problems that may arise and coordinate its resolution
- Collaborate effectively with multiple teams across different regions and time zones, namely with sales (to manage the handoff of partners) and tech (to escalate any technical issues)
- Establish New Customer Onboarding Process, operationally lead the Customer Onboarding Team post ‘go-live’
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
