Head of Sales - United Kingdom
London, United Kingdom
Sales /
Full-Time /
Hybrid
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.
When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
First things first: What is this role about?
We’re underdogs who believe in the power of actions more than anything. Our sales pros are conversation starters, network builders, and noisemakers. Being a part of our sales team requires a great set of skills, such as relationship building, consulting, strategic thinking, and creating a robust sales pipeline. So we asked our team of sales pros to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.
Job Description
- Handle overall responsibility for managing the sales team, achieving growth, and hitting/exceeding annual sales target
- Thoroughly understand clients’ industry, current state, and positioning in order to match client needs & expectations with client-centric solutions using our broad range of products. The ideal candidate helps our client on the path to omnichannel personalization & digital growth
- Identify emerging opportunities and market shifts while being fully aware of new products and the state of competition
- Continuously nurture current and prospective clients with helpful industry knowledge & exciting news that will help them and us to succeed together
- Develop and implement new sales initiatives, strategies, and programs to identify, approach, and close key customers
- Effectively communicate the value proposition through proposals and presentations
- Provide on-the-ground support for sales associates as they generate leads
- Provide feedback to the team on market trends, unmet needs, and opportunities to deliver greater value to customers by extending company offerings
- Effectively manage the country’s pipeline to forecast & realize revenue to meet targets for presentation & accountability to management
What we expect from you?
- A university degree in Business, Marketing, or related fields. Previous experience in the travel, eCommerce, and retail industries is a big plus!
- Minimum 8 years of proven experience in enterprise sales in a SAAS, Digital Marketing, or E-commerce company
- Minimum 5 years of management experience, leading a team of sales and business development
- To show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level
- Extensive portfolio of Digital, SEO, and SEM agencies
- Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. We’ve got clients all over the world!
- To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
- To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support
- Superior project and time management skills. And a keen eye for detail!
- Passion for testing, measuring, and improving outreach and follow up effectiveness
- The ability and flexibility to work in a fast-paced startup environment as well as high emotional intelligence
Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)
- a chance to work in an international, diverse, and inclusive environment,
- access and opportunity to gain a limitless network all over the globe,
- a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
- to be part of an industry that’s shaping the future of customer experience
- access to many hard and soft skills pieces of training to help you improve and challenge yourself,
- access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
- space to share your skills through training sessions and workshops if you wish. Sharing is caring!
- the infamous team activities that are bursting with fun,
- no Dress Code!
We are here to grow and drive growth. Together we are building a progressive culture that inspires us to create our life’s work and a bigger, bolder impact. If you are already feeling the excitement, just imagine yourself here taking part!
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
