Account Strategist - Malaysia

Kuala Lumpur, Malaysia /
Customer Success /
Meet Insider, the first integrated Growth Management Platform (GMP).

Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel, from Acquisition to Activation, Retention, and Revenue. Leveraging real-time predictive segmentation powered by deep Artificial Intelligence and Machine Learning capabilities, Growth Management Platform empowers marketers to deliver personalized journeys across the web, mobile web, mobile apps, and ad channels. Built on a unified data layer, GMP is easy to implement and simple to use, avoiding the need for complex integrations and dependency on IT teams. Insider simplifies the life of digital marketers and helps them drive growth for their brands, with zero marketing waste.

We are looking for an Account Manager for our Kuala Lumpur office who wants to make the dream a reality.

Skills & Requirements:

    • University degree in business, marketing or engineering;
    • Digital marketing related experience in a customer oriented position;
    • Proven ability to collaborate and build strong relationships with customers especially at the executive level;
    • Excellent oral and written communication skills; effective in person and by phone;
    • Accountable for results and deliverables; self-starter who works independently and proactively ;
    • A keen desire to help customers be successful;
    • Superior project and time management skills; excellent attention to detail;
    • Ability to be flexible and adapt quickly in a fast-paced, start-up environment;
    • Preferably Solid understanding of basic web concepts and digital marketing.

Job Description:

    • Handling overall responsibility for managing the customer relationship
    • Providing feedback to team on market trends, unmet needs, and opportunities to deliver greater value to customers by extending company offerings
    • Maintaining a high level of relevant domain knowledge in order to effectively lead presentations to decision makers
    • Working with technical staff, presales and product specialists where required to address customer requirements
    • Developing and maintaining key account plans that identify opportunities to deliver value
    • Monitoring and facilitating the customer's adoption of our technology
    • Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our technology
    • Proactively monitor customer activity and provide insights and solutions to the client and our internal team's to improve  outcomes
    • Strategic campaign planning to help the customers meet their objectives
    • Prioritizing and driving resolution on escalated customer issues
Insider is a Sequoia backed technology company with offices in London, Singapore, Tokyo, Hong Kong, Seoul, Sydney, Helsinki, Barcelona, Dubai, Moscow, Warsaw, Taipei, Jakarta, Istanbul, Kiev, Ho Chi Minh City, Bangkok and Kuala Lumpur. Insider was listed as one of Europe’s 100 Hottest Startups by WIRED Magazine and won Red Herring Top 100 Europe in 2017. CrunchBase has recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top three women CEOs outside of the US.

Some of the most prestigious Fortune 500 companies and top brands in retail, automotive and travel across the globe use Insider to deliver AI-backed personalized experiences. Helping world’s leading brands grow beyond the speed of customer expectations, Insider is trusted by over 600 businesses across various industries including UNIQLO, Singapore Airlines, Tokopedia, Virgin, New Balance, Nissan, Samsung, Puma, Newsweek, Media Markt, AVIS, Allianz, BBVA, Dominos, McDonald’s, Avon and CNN.

Insider is a value-driven company and we provide equal opportunity in a  zero-discrimination workplace. Insider not just welcomes but also embraces diversity. Therefore, all qualified candidates will be considered without regards to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship or marital status. Lastly, Insider will provide all necessary arrangements for eligible individuals with disabilities.