Account Manager - Korea
Seoul, South Korea
Customer Success /
Full-Time /
Hybrid
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.
We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.
We are the #1 Leader everywhere! We are recognized as a leader in The Forrester Wave™ for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner® Magic Quadrant™ for Personalization Engines. But wait, there is more. For 21 quarters in a row, we’ve been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.
We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.
Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading.
Day in and day out an Account Manager in Insider;
- handles overall responsibility for managing our relationship with our partners
- monitors, facilitates, and consults the partner during the adoption process of our technology
- establishes a trusted adviser relationship that works to ensure our partner’s full satisfaction with our technology
- proactively monitors our partner’s activity and provides on-time and around the clock insights and solutions to the partner
- liaises with our internal teams to improve our partner’s outcome and the performance of our technology
- plans strategic campaigns to help our partners meet their needs and goals
- prioritizes and drives resolution on escalated partners’ issues
- acts as a liaison between our product management and the partner, with a focus on communicating the workday roadmap and how the roadmap will influence customer activities.
We want you to join us while we are taking a step into the future if you;
- graduated from Engineering, Business or related fields preferably have experience in digital marketing or a customer-oriented position
- are fluent in Korean
- can show us that “you’ve got what it takes” to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen
- have a solid understanding of basic web concepts and digital marketing
- have solid oral and written communication abilities, positive and energetic phone skills and exquisite listening skills. We’ve got clients all over the world!
- are a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients
- can cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
- have superior project and time management skills. A keen eye for detail is a plus!
- have a passion for testing, measuring, and improving outreach and follow-up effectiveness
- have the ability and flexibility to work in a fast-paced startup environment
- have an advanced level of English skills
While we are conquering the world, we are offering you:
- a chance to work in an international, diverse, and inclusive environment; to be part of an industry that’s shaping the future of customer experiences; Don't believe us? Just ask Google.
- access and opportunity to gain a limitless network all over the globe, relocation opportunities as part of your Career Development depending on your progress access to many hard and soft skills training to help you improve and challenge yourself
- access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
- space to share your skills through training and workshops if you wish. Sharing is caring!
- fun with the occasional team activities! No Dress Code!
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
