Technical Writer
Istanbul, Turkey
Product Management /
Full-Time (Remote) /
Remote
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.
We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.
We are the #1 Leader everywhere! We are recognized as a leader in The Forrester Wave™ for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner® Magic Quadrant™ for Personalization Engines. But wait, there is more. For 21 quarters in a row, we’ve been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.
We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.
Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading.
We are looking for a Product Education Specialist who wants to make the dream a reality.
What are we searching for?
Communication, you can transmit complex technical concepts and information to different audiences clearly and in a non-technical concept. You are talented in communicating with different stakeholders and departments such as Product Management, Product Development, and Customer Success teams.
Teamwork, you are easily able to work with people around you, help them when they need, and give or take constructive feedback.
Listening, despite the fact that communicating effectively is extremely important, you should also be able to gather information from many sources around you to help you make better-informed decisions on guiding and improving your outputs.
Tech Savvy, you enjoy being in a tech environment and constantly keeping up with the newest trends. This is the only way you will exceed in your job!
Detail Oriented, details are your best friend. While being the number one source teaching and documenting our products, every single concept, every single hint, and every single word matters.
Fast Learner, in a fast-growing Start-Up like Insider, in which there is another brilliant idea every other day, you have to be inhaling information just as a breath of fresh air. You should know every single product Insider has so that you can teach people and show their way around with our world-class products.
Entrepreneurial Spirit, rather than waiting to adapt to change, you are actively seeking out change. You have a mindset that embraces critical questioning, innovation, and improvement. You can see the big picture, you are willing to take risks, you constantly seek new opportunities for innovation and you take ownership and pride in what you do. What are you going to do?
As a Product Education Specialist here at Insider, part of your everyday job will be:
- being responsible for all forms of the content generated on product knowledge base including product documentation, developer documentation, videos, and guidelines
- being responsible for developing the strategy, creating the content, gathering feedback, and improving our product education infrastructure on an ongoing basis. This is a full-cycle role!
- being the go-to-person for any customer or internal team requests on creating additional content or improving existing content
- collaborating with our Product Management, Product Development, Product Marketing, and Customer Success teams to prepare and execute the content plan for new product releases
- working with internal marketing or external vendors to develop product training videos
- measuring the overall performance of our product knowledge base and developing plans to improve goals like customer onboarding and retention
We want you to join us while we are taking a step into the future if you:
- have a Bachelor's degree from a top-tier university, could be in language and literature departments, computer education and instructional technology
- have native/bilingual or full professional proficiency in English
- have at least 1+ years of experience working in product, support, or marketing, ideally at a mature SaaS company
- are seasoned in writing, editing, and presenting ideas with a proven track record of writing product documentation and guides
- are an expert at communicating highly technical concepts in a non-technical way
- have a proven track record of writing product documentation and guides
- are a fast learner and have the ability to understand technology and products
- have the ability to excel in a fast-paced team-oriented environment
- have the ability to effectively communicate with the Product, Engineering and Marketing
- have experience with API and Technical/Developer documentation is a plus
While exporting our technology to the world, we offer you:
- “Keynote Sessions” with famous and groundbreaking people from the software world and many events where groundbreaking ideas are discussed,
- “PM Academy” in which experienced Insiders & our VP of Product talks about our best practices & share know-how
- Product Training we organize inside that makes sure everyone is up-to-date about our products, updates & so much more
- Free access to the essentials such as Laracast, Egghead, Linkedin Learning, Blinkist, Masterclass, and Spotify
- A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria
- Inclusive Private Health Insurance
- Smart Work Model compensation to support food and bill expenses
- No Dress code! This is a fast and innovative startup, and you can wear whatever you want.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
