Product Manager - Create

San Francisco or Remote /
Loom Team – Product /
Full-time
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and include HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The role:
Loom is looking for a product manager to oversee our Create pillar which includes record, edit, and share experiences. More specifically, this includes our PC, Mac, and Chrome Extension recorders as well as the video player and video page. We're changing behavior for people at work by introducing a new mode of communication. This does not happen often and is an exceptionally intriguing challenge for those that love to think about how individuals and organizations share information balancing effective and engaging communication.

Your Responsibilities:

    • Talk with customers to help define the roadmap and ensure we are building the right stuff
    • Clearly define and communicate product requirements
    • Drive prioritization for new feature development
    • Work cross functionally with Loom's design, engineering, growth, and sales teams to develop concepts and troubleshoot issues
    • Help the team define and track key success metrics
    • Collaborate with marketing on messaging, positioning and GTM plans

What We're Looking For:

    • You believe deeply in the power of video and it's ability to transform communication at work
    • 5+ years of product management experience
    • You have a track record for building successful products alongside world class designers and engineers
    • You obsess about your users and learn about them every chance you get including analytics, surveys, customer conversations
    • You know when to use data to guide you and when it's time to go with your gut
    • You're an excellent communicator, both written and verbal
    • You're a natural leader, both of yourself and your team
    • You thrive in an ambiguous environment with a high degree of autonomy

Not Required, but a Plus:

    • Experience with subscription software and freemium products, additional plus if horizontal SaaS
    • Experience at best in class consumer company that created a new communication behavior
    • Experience working in a start-up or similar fast-paced, scrappy environment
    • Technical background or technical fluency
    • Comfortable presenting to large groups of people
    • MBA
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.