Revenue Operations

San Francisco or Remote /
Loom Team – Operations /
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As the first hire on the Sales Operations team, you will help scale our sales infrastructure and drive excellence in our sales process. You will help define & improve sales processes, analyze and share insights on key revenue and sales trends, design and measure metrics to enhance overall productivity, and ultimately help scale our business in an effective way. We care about working as a team, delivering results, and what will move the needle most for Loom. This role will report to Andy Gale (VP of Finance & Operations). There is significant opportunity for advancement.

What You'll Do:

    • Build automation and scalability, optimize operational processes, and ensure seamless integration around systems, tools, and technology while maintaining data hygiene
    • Partner closely with leadership to develop actionable, measurable projects that accelerate sales growth and improve sales processes and operations
    • Gather requirements and project manage changes to our sales technology that result in improvements in rep productivity
    • Support reporting and forecasting for the sales organization focused on but not limited to lead metrics, pipeline reports, conversion rates, existing business trends that will materially impact the company’s growth trajectory
    • Support ad hoc information requests and analyses and other special projects

What You Should Have:

    • Strong background in SFDC architecture and management for sales teams
    • Exceptional project management, communication, and interpersonal skills
    • Desire to challenge the status quo to improve and streamline processes for increased efficiency and scale
    • Strong analytical, conceptual and problem-solving abilities
    • Quick learner with the ability to solve problems independently or with little guidance
    • Willing to work in a highly demanding and results-oriented team environment
    • Proficiency in Microsoft Excel and sales tools
    • 3+ years experience in Sales Operations and/or an analytics role
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.