Customer Development Manager

Remote /
Sales /
Full-Time Remote
About User Interviews
At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.  

That’s why we exist. We help teams set up those conversations, allowing them to discover and embrace user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

About the Role 
Revenue at UI is comprised of 4 primary functions: 
Sales Development (lead generation & qualification)
Sales (net new logo acquisition)
Customer Development (expansion & retention)
Customer Success (product support & retention)

We’re looking to bring on an entrepreneurial and results-oriented Strategic, Customer Development Manager to join our team. 
You’ll join one other CDM and our Director of CD in the pursuit of expanding our current subscription base. As a Strategic CDM, you’ll specifically be working with our biggest & best customers, including companies like Microsoft, Atlassian, Intuit, Amazon, Mars, The Home Depot, General Mills, and others. 
In this role, you’ll build on our existing relationships as well as generate new opportunities within a target list of customers (and affiliates). This will require you to generate your own opportunities as well as support those generated by our Sales Development squad through the demo, negotiation, and procurement phases of our sales cycle. 

Responsibilities

    • Achieve your quarterly quota by closing expansion & renewal opportunities 
    • Build and manage a detailed pipeline that aligns with your revenue goals 
    • Forecast your monthly & quarterly numbers within a 15% accuracy rate
    • Be a product expert & always be learning - Engage your prospects in a collaborative discovery process to understand their needs, price sensitivity, timeline, stakeholders, and procurement process in depth 
    • Manage your time & activities in a transparent way via Salesforce
    • Provide feedback to your peers within CD, and the Revenue team overall  
    • Act as an internal champion for our customers & prospects

Qualifications

    • Be honest, transparent, and human
    • 5+ years of enterprise sales experience (ideally at a B2B SaaS company)
    • Love building relationships and finds joy in helping people solve their challenges 
    • Technically savvy (experience with Salesforce, LinkedIn Nav, & Outreach.io a plus) 
    • Excellent organizational skills 
    • Entrepreneurial, analytical, & creative  
    • Self-starter, independent, and able to multitask
    • Excited about being remote
    • Can wrestle clarity from ambiguity
    • Excellent communicator (written and verbal) 
    • Understand why companies should be obsessed with their customers!

Benefits

    • Competitive Salary
    • 100% premium covered medical + dental employee coverage
    • Annual membership to One Medical Group & Talkspace
    • 401k + employer contribution
    • 4 weeks of PTO to start + accrue an additional day per year of employment
    • Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered.
    • Flexible, paid parental leave
    • Stock options for every employee
    • $250 Office setup budget
    • Annual learning & development stipend
    • Performance-based incentive plans
    • Awards for 360-degree recognition, work anniversaries, & birthdays
    • 1-2 team retreats per year (virtual and in-person options)
User Interviews is a fully remote team (even in the before times). We are proactive about staying connected to one another despite not sharing the same physical space. Remote culture is real and we care about it—a lot. 

We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. 

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. 

We embrace what makes you, you!

We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.
 
As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.