Sales Manager

Remote /
Sales /
Full-Time
About User Interviews
At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.  

That’s why we exist. We help teams set up those conversations, allowing them to discover and embrace user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

About Sales 
We’re looking for an entrepreneurial and results-oriented Sales Manager to shepherd our sales team. You’ll take over the leadership of that team from our VP of revenue, who will work closely with you to continue enabling its growth. The team is currently made up of 4 AEs who sell into a wide range of organizations (from Fortune 100 companies to founders stress testing their ideas). You’ll need to have experience managing closers and building processes that allow them to succeed. 

Responsibilities

    • Consistently hit our quarterly sales goals 
    • Work with our VP of Revenue to set, stress test, and track those goals 
    • Support and motivate our AEs to hit their individual sales goals- Get involved in the sales process besides our AEs for their biggest opportunities  
    • Set and compute quarterly commission payouts - Join the revenue department’s leadership team and contribute to its strategy and success 
    • Work with our RevOps Manager to make sure our AEs have the tools they need to demo, present, take notes, nurture opportunities, and close deals efficiently 
    • Own and iterate on the squad and individual dashboards in Salesforce
    • Act as an internal champion for our prospects and their needs
    • Expand fledgling prospecting and referral processes for our AEs 
    • Work closely with Customer Success to iterate on our hand-off processes

About You

    • 2+ years of sales management experience (ideally at a B2B SaaS company)
    • Supports the AEs you manage with a balance of kudos and honest feedback 
    • Loves connecting with people and finds joy in helping them solve their challenges 
    • Technically savvy (experience with Salesforce and Outreach a plus)
    • Experience coaching AEs through complicated/long procurement processes with Enterprise companies  
    • Experience helping AEs fine-tune their discovery and note taking processes 
    • Self-starter, able to work on multiple things at once- Excited about being remote 
    • An excellent communicator (written and verbal) - Thinks companies should be obsessed with their customers!

Benefits

    • Competitive pay (OTE of $175+/ an equity stake in the company/plus an annual bonus)
    • 100% premium-covered healthcare + dental + vision coverage for you
    • 401(k)- 4 weeks of PTO + Unlimited Wellness days 
    • Flexible, paid parental leave
    • Flexibility in when / where / how you work
    • 1 or 2 company retreats per year (we brought the whole team together in Denver last month!) 
    • $250 Equipment and office setup budget
    • $500 Annual learning stipend
User Interviews is a fully remote team (even in the before times). We are proactive about staying connected to one another despite not sharing the same physical space. Remote culture is real and we care about it—a lot. 

We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. 

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. 

We embrace what makes you, you!

We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.
 
As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.