Sales Development Representative

Remote /
Sales /
Full-Time
About User Interviews
At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.  

That’s why we exist. We help teams set up those conversations, allowing them to discover and embrace user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

About Sales Development 
We’re looking to bring on an entrepreneurial, outgoing, results-oriented SDR to join our Sales Development squad. You’ll join four other SDRs, and our Sales Development Manager, in pursuing new prospects, hosting them for discovery calls, and prepping those that qualify for further conversations with our Account Executives. 
We have a healthy volume of inbound leads (User Interviews is growing fast) and have begun to scale our outbound motion to further drive growth. As a member of a relatively new squad, you’ll have a big impact on its scaling, experimentation, and success.

Responsibilities

    • Prospect for new clients via LinkedIn Sales Navigator (and other channels) 
    • Manage your own sequences in Outreach (and their experiments) 
    • Provide customized nurturing to our high value prospects 
    • Run great discovery calls that excite prospects and produce insights for our AEs (80+ per month)  
    • Master our product, pricing, and sales process 
    • Create excellent Salesforce opportunities for our AEs- Provide feedback to your peers within Sales Development, and the Revenue team overall  
    • Act as an internal champion for our prospects and their needs

About You

    • 1+ years of Sales Development experience (ideally at a B2B SaaS company)
    • Loves connecting with people and finds joy in helping them articulate their needs 
    • Technically savvy (experience with Salesforce, Outreach.io, Seamless.ai, and Sales Navigator a plus) 
    • Entrepreneurial, analytical, experimental 
    • Self-starter, able to work on multiple things at once
    • Excited about being remote 
    • Can wrestle clarity from ambiguity 
    • An excellent communicator (written and verbal) 
    • Think companies should be obsessed with their customers!

Benefits

    • Competitive pay and uncapped commissions 
    • 100% premium covered medical + dental employee coverage
    • Annual membership to One Medical Group & Talkspace
    • 401k + employer contribution
    • 4 weeks of PTO to start + accrue an additional day per year of employment
    • Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered.
    • Flexible, paid parental leave
    • Stock options for every employee
    • $250 Office setup budget
    • Annual learning & development stipend
    • Performance-based incentive plans
    • Awards for 360-degree recognition, work anniversaries, & birthdays
    • 1-2 team retreats per year (virtual and in-person options)
User Interviews is a fully remote team (even in the before times). We are proactive about staying connected to one another despite not sharing the same physical space. Remote culture is real and we care about it—a lot. 

We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. 

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. 

We embrace what makes you, you!

We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.
 
As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.