Customer Support Specialist (German-speaking)
Munich
Customer Success /
Full Time /
Hybrid
About Userlane
Userlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments. Working with some of the world's most recognizable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments.
If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you.
About the role
As a Customer Support Specialist, you’ll provide service excellence to some of the world’s leading brands. Your role involves leveraging your technology and product background to enhance our clients' digital journey with Userlane. Applying our unique HEART framework, you will help clients optimize software usage, boosting adoption and productivity and unlocking true value.
Your Objectives: Manage and resolve product-related support requests.
Your mission
- Gain a comprehensive understanding of Userlane’s solutions to ensure quick resolution of product-related support requests.
- Demonstrate technical expertise towards issue resolution.
- Analyze and troubleshoot client issues and report and classify product malfunctions.
- Act as a liaison between clients and Userlane, ensuring seamless collaboration and product enhancement.
- Support with user training and enablement.
- Support updating our Help Center and internal databases with information about the product.
Your profile
- You have 1-3 years of customer service or tech support experience and are excited about joining a forward-thinking company like Userlane.
- You’re adept at transferring technical knowledge to customers and adapting information to the audience.
- You are skilled at interacting with diverse stakeholders.
- Strong verbal, written, and interpersonal communication skills.
- Strong organizational and problem-solving skills.
- Ability to prioritize and perform effectively in a highly dynamic work environment.
- Work closely with cross-functional teams to escalate and resolve complex technical issues.
- A genuine interest in technology and digital transformation.
- Fluent in German and English.
What's in for you...
- Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.
- Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.
- Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics.
- Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
- A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events.
Ready to make an impact? We can’t wait to meet you!
