Senior Enterprise Account Executive
London-Area
Sales /
Full Time /
Hybrid
About Userlane
Userlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments. Working with some of the world's most recognizable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments. If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you.
About the role
We’re looking for a highly strategic, ambitious, and data-driven Senior Enterprise Account Executive. You will be responsible for closing new Accounts and growing our customer base. This highly strategic role requires a rare combination of skills including consulting, selling, project management, and customer service. In addition, you are an excellent communicator and come with an entrepreneurial spirit.We are particularly looking for individuals with experience in the Pharmaceutical and Healthcare sectors. Userlane has great traction in these sectors and continues to be a key focus area for our next phase of growth. An interest in leveraging AI to drive continuous evolution in sales excellence and customer value is also essential. You stay ahead of the curve, using AI-driven insights to fine-tune your approach and elevate client impact.
Your three main responsibilities:
- Expand the use of Userlane’s solutions within new business areas, with a focus on Pharmaceutical and Healthcare clients
- Create a digital adoption strategy in close collaboration with and for your key accounts
- Drive expansion, upsell, and renewals for your assigned accounts
- Actively manage and drive the sales cycle
- Steer, negotiate and close multi-year contracts
- Closely collaborate with internal teams (e.g. customer success team) to ensure customer satisfaction
- Attain and exceed the yearly sales quota
- Manage your activities in SFDC
- Stay on top of the game by applying AI-driven tools and techniques to optimize outreach, engagement, and deal progression
Your profile:
- You have a strong background in a customer-facing role along with account management or sales experience in the software industry, ideally SaaS or solution sales
- You have a minimum of five years of experience in enterprise selling
- You are driven by the desire to take your assigned accounts to the next level
- You come with a proven record of (over-) achieving quota
- You have a distinct sales acumen
- You are a persuasive, resilient, and excellent communicator
- You bring experience or a strong interest in the pharma and healthcare sector
- You are curious and forward-thinking, with a desire to apply AI as a lever for smarter, more adaptive selling
Why join Userlane?
Userlane is one of the global leaders in the rapidly growing Digital Adoption Platform (DAP) industry.
Our mission is to help companies simplify their software usage and drive digital transformation. By joining us, you’ll have the opportunity to work with world-class clients, solve meaningful challenges, and grow your career in an exciting, fast-paced environment.
If you’re ready to make a real impact and grow with us, we’d love to hear from you. Submit your application today and become part of the Userlane journey!
